Internal Sales Agent

**Internal Sales Agent - £26,000pa**

At Hanson, we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business.

We understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement.

As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry.
We believe in building a workplace that is dedicated to promoting inclusivity and diversity.

If you're interested in joining our team, we encourage you to apply, even if your experience or skill set doesn't perfectly align with the job description.

You may still be the right fit for this or other roles within our company.
We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive.

Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.

We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritized.

**Description of Team / Department**:
Concrete - Central East

**Purpose of / Responsibilities of the role**:
Manage a portfolio of customers across a defined geographical region.

Grow the business through outbound calls to prospective customers.

Be responsible for pricing specific customers within the area.

Work closely with the DSM/s for the local area to provide a seamless commercial approach.

Proactively manage the sales administration processes relating to the commercial functions, whilst providing significant focus on delivering an excellent customer experience.

Offer all customers, a professional, dedicated, personal service when calling into the Customer Service Centre (CSC).

Be able to cover order taking to assist the distribution function as the need arises.

**Skills / Experience**:** Sales Management**
- Generate new business through structured, proactive outbound calls and planned follow up.
- Make regular sales calls to existing portfolio customers to an agreed call plan with specific call objectives and working to Customer Management Plans.
- Identify and develop relationships with key prospects and decision makers of existing customers effectively communicating Hanson's value, unique selling proposition and differentiators.
- Price jobs for specific customers to agreed volume levels in line with pricing guidelines agreed with the DSM and CSL.
- Work with DSM to conduct market analysis including assessments of demand, customer segmentation and location and capability of competitors.
- Identify opportunities to add value and contribute to the success of the customer's business.
- Price cash sale enquiries in line with cash sale pricing policy.
- Efficiently handle all customer written and verbal enquiries in a timely manner.
- Generate accurate quotations, with particular focus on technical requirements, in a timescale to meet customers' reasonable needs.
- Navigate systems efficiently and accurately, keeping the customer informed at all times
- Ask relevant questions and communicating in an empathic, confident and assertive manner
- Where able, investigate and resolve customer issues and complaints through actively listening and proactively looking for suitable solutions for the customer that is not detriment to the Hanson business
- Where necessary, escalate customer issues or order details following the correct process when the situation is outside the control, capabilities or authority of the job incumbent.
- Take payment for cash sale jobs.

**Excellent Remuneration and Benefits**:
- Excellent remuneration packages
- Agile working / Flexible working policies in place
- Various incentive bonus schemes
- 27 days holiday (excluding bank holidays)
- Paid day off to Volunteer every year
- Holiday Purchase Scheme
- Sabbatical leave
- Family friendly policies such as enhanced Maternity/Paternity, and other policies including Parental leave, Neonatal care, Adoption
- Access to our Employee Assistance Program for free and confidential advice/support 24/7
- Trained mental health first aiders
- Benefits supporting you and your family, such as Cycle to work, voluntary Life assurance, free eye tests
- Leading pension scheme offering with generous contributions from Hanson
- 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays, gym memberships, and much more
- Access to discounted private medical benefits
- Ongoing training and development and opportunities to help further your ca