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Service Booking Advisor
2 weeks ago
Ocean Group are looking for a Service Booking Advisor to join its high performing team. If you have a passion for cars and want to deliver exceptional customer experience, then this is a great opportunity to join our team.
**Your role**
Your role is to support the Aftersales function, you will make outbound calls for the retailers service centre about service bookings and to promote seasonal campaigns, service follow-up work and other service-related items through the upsell of products and services to maximise the revenue of the service department.
**Key responsibilities**
- To provide an outstanding level of customer care
- Book service and repair work, always ensuring workshop availability
- To organise loan car bookings
- To achieve hours sold targets as a member of a motivated team
- To maintain accurate customer records
- To make telephone upsell
- To convert as many inbound/outbound calls into bookings as possible
**Your profile**
- The ability to meet targets.
- At least one year of experience in a similar role, ideally in the motor trade or a sales background
- Effective communication skills
- Commitment to delivering customer excellence
- A good standard of verbal and numerical reasoning
- Computer literacy
- A keen eye for detail
**Rewards**
Your hard work will be rewarded with 22 days holiday plus Bank Holidays per year, a pension scheme and continued career development at the BMW Training Academy.
Your working hours will be 40-hours per week Monday to Friday plus a Saturday on a rota basis.
**Salary**
A generous bonus and commission structure is available with a realistic OTE of £27,000 per year.
