Service Booking Advisor

1 day ago


Plymouth, United Kingdom Ocean Group Full time

Ocean BMW/MINI are looking for a Service Booking Advisor to join its high performing contact centre team.

**Your role**

Your role is to support the Aftersales function, you will make outbound calls for our service centres about service bookings and to promote seasonal campaigns, service follow-up work and other service-related items through the upsell of products and services to maximise the revenue of the service department.

**Key responsibilities**
- To provide an outstanding level of customer care
- Book service and repair work, always ensuring workshop availability
- To organise loan car bookings
- To achieve hours sold targets as a member of a motivated team
- To maintain accurate customer records
- To make telephone upsell
- To convert as many inbound/outbound calls into bookings as possible

**Your profile**
- The ability to meet targets.
- At least one year of experience in a similar role, ideally in the motor trade or a contact centre background
- Effective communication skills
- Commitment to delivering customer excellence
- A good standard of verbal and numerical reasoning
- Computer literacy
- A keen eye for detail

**Rewards**

Your hard work will be rewarded with:

- 22 days holiday plus Bank Holidays per year
- Company pension scheme
- Employee referral scheme
- Eye test vouchers
- Continued career development at the BMW Training Academy

Your working hours will be 40-hours per week Monday to Friday plus Saturdays on a rota basis (paid as overtime).

**Salary**

A generous bonus and commission structure is available.



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