Helpdesk Coordinator

2 weeks ago

Gravesend, United Kingdom Metro Mechanical Services Ltd Full time

Metro Mechanical is one of the UK’s leading commercial drainage firms. We have longstanding relationships with some of the best-known businesses in the UK and have won multiple awards for our service.
We continue to grow rapidly and have a passionate and ambitious team. We love what we do and want to continue to achieve successes for many years to come.
This is an excellent opportunity to join a modern and dynamic company with fantastic prospects for the right people. We are looking to recruit dedicated and reliable people who will buy into Metro's culture of hard work and responsibility.
We continue to grow rapidly and have a passionate and ambitious team. We love what we do and want to continue to achieve successes for many years to come.
**The Helpdesk Coordinator role**
If you're someone who loves customer service, thrives under pressure, and has strong people management skills, this could be the role for you. Metro Mechanical offers 24/7 reactive coverage, 365 days of the year. Our team of helpdesk operatives respond to urgent call-outs, and help our engineers get where they need to be to fix our customers' emergencies.
**Responsibilities**
- Answering the telephones from engineers, customers, and colleagues
- Advising clients on best course of action for issues
- Loading jobs onto our operating system and client portals
- Allocating the right engineer to the right job
- Helping engineers when they are on site
- Dealing with customer queries
- Closing jobs on the system once they've been successfully completed
**What we would like from you**
- Strong organisational skills.
- Several years office experience
- Presentation skills and attention to detail.
- Computer literate - Word, Excel
- The ability to plan your own work, work on your own initiative and meet deadlines.
- The ability to manage pressure and conflicting demands and prioritise tasks and workload.
- Good oral and written communication skills.
- Tact, discretion, and respect for confidentiality.
- A pleasant, confident telephone manner.
- Teamwork
- Reliability and honesty.
This is an office-based position, based at our Gravesend HQ, with a 45 hour week, and an hour for lunch. Requirement to be on a callout rota 1 weekend in every 4 after successful training
**Job benefits include**:

- A full time position
- Opportunities to earn overtime
- Twenty days paid holiday per year
- Regular training and career development
- Strong career prospects at one of the fastest growing businesses in the South East
- Use of private Gym
Must hold a full driving licence

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