Customer Service Coordinator

3 days ago

Gravesend, United Kingdom Metcor Environmental Services Full time

**Customer Service Co-ordinator**
**Gravesend**

**Salary up to £25,000 - 0TE £29,000**

**Full time | Permanent | Monday - Friday | 6am - 2pm**

**Weekend work rota - 1 in 4 weekends (Paid Monday off after your weekend rota)**

Have you got strong customer service skills?

Would you describe yourself as a hard-working individual who likes to get stuck in?

**Attega Group**is currently partnering with our client in recruiting a Customer Service Co-ordinator to join the team, within the Gravesend area.

This role will involve handling incoming telephone calls from drainage engineers, customers, and colleagues.

In return, we are offering a basic salary of up to £25,000 + OTE £29,000 and various company benefits including pension contribution and 20 days holidays + bank holidays.

**Duties for this role will include**:

- Handle incoming telephone calls from drainage engineers, customers, and colleagues
- Log new job requests onto internal job management systems and client portals.
- Plan and allocate incoming jobs, ensuring SLA timescales are met and responding promptly to emergency requests.
- Provide on-site support and assistance to drainage engineers as needed.
- Advise clients on the most effective solutions to their issues.
- Manage and resolve customer queries efficiently.
- Close completed jobs on the system, ensuring all details are accurately recorded.
- Previous experience in a busy helpdesk environment, engineer scheduling, or a fast-paced, customer-focused role.
- Excellent communication and organisational abilities.
- Strong administrative skills with a high level of attention to detail.
- Proficient in Microsoft Office, particularly Word and Excel
- Confident verbal and written communication skills
- You must hold a Full UK Driving Licence

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£29,000.00 per year

**Benefits**:

- On-site parking

Work Location: In person

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