Customer Service Coordinator

1 week ago

Gravesend, United Kingdom Moove Lubricants Full time

**Customer Service Coordinator**

**Gravesend**

We have an exciting opportunity for you to join our team as our **Customer Service Coordinator, **based at our European Head office in Gravesend, Kent.** **Joining us on a full time, permanent basis (Monday - Friday 8.30 - 5.30pm), you will receive a **competitive salary**.

**Moove **is a leading provider of automotive lubricants, oils, and chemicals throughout the UK, Europe, and Asia. We are part of Cosan a Global provider of Energy and Logistics. At our European Head office, we have 200 employees and over 26 different languages spoken. This is a high energy, fast evolving environment. If you love innovation and embrace change, we are the company for you.

**In return for joining us as our Customer Service Coordinator you will receive**:

- Competitive Salary
- 25 days holiday plus bank holidays
- Contributory pension scheme (company match up to 7%)
- Life Assurance 4x basic salary
- Lifeworks EAP ad Perks
- Free Parking

The **Customer Service Coordinator** for Moove’s Industrial team has direct responsibility for delivering target driven results and leading their team to deliver excellent customer service and sales support. In this role you will have 4 direct reports.

**Responsibilities as our** **Customer Service Coordinator are to**:

- Motivate and oversee the team to carry out day-to-day operations and agreed processes
- Own internal processes relevant to the role within Customer Service, re-working where necessary to ensure maximum efficiency
- Provide the team with daily objectives and set clear team goals.
- Identify training needs and provide coaching to your team.
- Set the team and individual KPI’s, support and manage team performance.
- Allocate and redistribute workload amongst the team where necessary.
- Investigate root cause to complaints and escalate to relevant touchpoints to seek resolution and preventative actions
- Carry out regular one-to-one appraisals with your team.
- Experience of conflict management
- Support department manager, Department Coordinator and Sales Team as required.
- Attend colleague, customer, and supplier meetings, both internal and occasionally external
- Manage and extract data, and generate reports for both distributing and presenting

**Essential Skills required of our Customer Service Coordinator**:

- Previous experience in a successful customer service role
- Sound knowledge of Microsoft programmes including Outlook, Excel and Word
- Team Leader or Line management experience
- Experience of setting KPI’s and supporting team performance to high standards.
- A target driven attitude an advantage
- Ability to plan and prioritise workloads accordingly, experienced in multi-tasking in a fast paced environment
- Highly effective and clear communicator with active listening skills
- Process driven and highly organised
- Ability to work in a fast-changing environment

**Desirable Skills**
- Additional language spoken, in particular French, Spanish and/or Portuguese
- Industry knowledge
- Experience of conflict management

  • Customer Service Coordinator

    3 days ago

    Gravesend, United Kingdom Metro Mechanical Services Limited Full time

    Customer Service Coordinator **Location**: Gravesend, Kent **Salary**: £24,000 per annum (OTE £28000 - £29000). **Hours**: Mon - Fri, 40 hours. (plus 1 in 5 on call weekends). Have you got experience working in a fast paced environment? Are you familiar with scheduling engineers? We are seeking an organised Customer Service Coordinator to support the...

  • Customer Service Coordinator

    5 days ago

    Gravesend, United Kingdom Metro Mechanical Services Ltd Full time

    Metro Mechanical is one of the UK’s leading commercial drainage firms and we are expanding. We have longstanding relationships with some of the best-known businesses in the UK and have won multiple awards for our service and we are looking for an additional **Customer Service Coordinator** to join our helpdesk team. We offer a great working culture and...

  • Customer Service Coordinator

    3 days ago

    Gravesend, United Kingdom Metcor Environmental Services Full time

    **Customer Service Co-ordinator** **Gravesend** **Salary up to £25,000 - 0TE £29,000** **Full time | Permanent | Monday - Friday | 6am - 2pm** **Weekend work rota - 1 in 4 weekends (Paid Monday off after your weekend rota)** Have you got strong customer service skills? Would you describe yourself as a hard-working individual who likes to get stuck...

  • Customer Service Representative

    3 days ago

    Gravesend, United Kingdom MARLOWE FIRE & SECURITY LIMITED Full time

    **MJ Fire Safety** an integral business within **Marlowe Fire and Security Group** are looking to expand their passive fire department. They are seeking an additional administrative member of staff to support the passive fire departmentteam and department manager as we continue to grow in this exciting industry sector. **Key Responcablities** - Logging and...

  • Sales and Marketing Coordinator

    2 weeks ago

    Gravesend, United Kingdom Metcor Full time

    Company - Metcor Environmental - Location - Gravesend - Sales and Marketing Coordinator **The Role**: Are you a driven individual with marketing experience or recently qualified a marketing degree looking for a Sales and Marketing Coordinator opportunity? Are you looking for that step into an opportunity for career progression? The main purpose of this...

  • Customer Service Representative

    2 weeks ago

    Gravesend, United Kingdom RA LONDON LTD Full time

    **Overview** We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve issues will be key to ensuring customer satisfaction. We value individuals who...

  • Customer Service Assistant

    5 days ago

    Gravesend, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Gravesend, DA12 4TN **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Customer Services Advisor

    5 days ago

    Gravesend, United Kingdom Halfords Retail Full time

    Age 22+ £11.30 per hour + performance related bonus - Age 21 £10.70 per hour + performance related bonus - Under 21 £9.30 per hour + performance related bonus This position is based at our Gravesend store. Core hours are 12 per week plus overtime. Love all things motoring and cycling? Great with customers? Your knack with customers and boundless...

  • Customer Service Assistant

    7 days ago

    Gravesend, Kent, United Kingdom OSB Group Full time

    About the teamThe Branch Network prides itself with being the brand representative on the high street. Our 6 branches are advocates for providing a superior customer experience and to support our customers to achieve their savings goals.What you will be doing?As Customer Service Assistant, you will have the opportunity to deliver a consistently high standard...

  • Customer Service and Sales Advisor

    1 week ago

    Gravesend, United Kingdom Insight Select Full time

    Customer Service & Sales Advisor – Temporary Location: Dartford Contract: untill the 19th December (possibility to extend) Hours: 8.30am – 5:00pm, Monday to Friday We’re looking for a Customer Service & Sales Advisor to join a busy and supportive team in Dartford on a short-term basis, with the possibility of extension. This is a fantastic...