Customer Service Coordinator

3 days ago


Gravesend, United Kingdom Metro Mechanical Services Limited Full time

Customer Service Coordinator
**Location**: Gravesend, Kent
**Salary**: £24,000 per annum (OTE £28000 - £29000).
**Hours**: Mon - Fri, 40 hours. (plus 1 in 5 on call weekends).

Have you got experience working in a fast paced environment?

Are you familiar with scheduling engineers?

We are seeking an organised Customer Service Coordinator to support the help desk and liaising with our engineers as part of our Rapid Response team.

In return, we are offering a salary of up to £24,000 p/a plus on call bonuses with OTE £28000-£29000 per annum.

**Key responsibilities**:

- Answering the telephone calls from our drainage engineers, customers, and colleagues
- Loading new job requests onto our internal job management system and client portals
- Planning and allocating new job requests, working within SLA timescales and responding to emergency jobs.
- Provide assistance to drainage engineers when they are on site
- Advising clients on best course of action for issues
- Dealing with customer queries
- Closing jobs on the system once they've been successfully completed

The ideal Customer Service Coordinator will have had previous experience working in a fast-paced helpdesk environment, a confident telephone manner and ideally worked with scheduling engineers.

**Job Types**: Full-time, Permanent

Pay: £24,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: 2478



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