Facilities Assistant

**Job Purpose**
The post holder will work as part of the Facilities team to provide a range of facilities services within an allocated zone. As a member of the zone team the post holder will personally deliver a front line professional, customer focused, compliant facilities and emergency cleaning service including building compliance checks, rooms are set up, marshalling, audio visual (AV) set up support, mail delivery, building patrols, odd jobs, demonstrating teamwork, high levels of productivity and quality of services to assist in the service's ambition of becoming the best Facilities Services operation in the University sector.

**Main Duties and Responsibilities**

**Customer Service**
Deliver friendly, customer-focused, proactive support to all users of the building. Be visible, maintaining a high profile with customers and staff and personally taking action to resolve issues and deliver an excellent customer experience. Promote a positive image of the University at all times by personally living the values, maintaining a clean and tidy appearance, wearing protective clothing/workwear as issued.
Delivering a full range of support across all activity, including directional information about the building, providing access to services for users of the buildings and as and when required providing reception and information pop ups and services. Support the use of Audio Visual and Lecture Theatre Video Linking equipment; to include general instruction to research, teaching and support staff and first line practical support.
Maintaining effective two way communication with colleagues which may involve using two-way radios in some zones.

**Porterage/Setup**
Monitor room booking timetable to undertaking room set ups, including the moving of furniture and equipment in accordance with specifications and plans.
Use supportive marshalling techniques with pedestrian flow for students and visitors entering and leaving rooms, turnstiles and buildings.
Setting and re-setting of rooms for functions and events, prepare designated rooms for exams, including oversight and management of delivery and receipt of exam papers and relevant script books.
Working as a team to support University business, events and graduations to ensure they run smoothly and efficiently.
To deliver, receive and redistribute stores, stationery, mail, parcels and other goods across the zone. Complete and hold accurate records of incoming goods as per requirements.
Deliver all support in cooperation with Reach Out teams and other University colleagues operating within the zone buildings to ensure seamless and consistent service levels.
Maintenance, H&S Compliance and Security Locking and unlocking of premises, in accordance with the Key & Access Control.
Management policy at all times ensuring the uplift and return of building keys, operation of burglar alarms, as necessary.
Following training act as Fire Warden/Evacuation chair operator to ensure the safe evacuation of University buildings.
Proactive fault and maintenance reporting to the Estates and Buildings and IT helpdesk.
And monitor them through to completion.
Physical environment - keeping the zone buildings clean and in good condition Empty waste and recycling receptacles based on usage throughout the day, and transfer waste to the designated disposal points. Commitment to Health and Safety and to the Don’t Walk By approach.
Assist in the coordination of contractors on-site, by following the contractor's policy and ensuring the day-to-day work of the building is not disrupted; working closely with the estates department to raise any concerns.

**Occasional Duties**
Undertake periodic compliance checks of buildings to ensure a safe working environment for customers/students, including routine fire safety checks, routine lighting inspections and PAT testing, etc. Complete and hold accurate records of checks including using relevant computer systems and software packages.
To assist on an occasional basis with general and emergency cleaning internally and externally, restocking of consumable items in toilets, removal of graffiti, body fluid spillages, accidental spillages, and ensure buildings and surrounding areas are kept safe.
Picking up litter, sharps removal etc.
Following appropriate training, attend to small building maintenance odd jobs including paint touch ups, hanging of noticeboards or toilet roll holders and low-level light bulb replacement.
Regularly review the Building Manual and highlight areas in need of updating due to changes in the building or process and policy changes. Update sections as directed by the line manager or the Facilities Manager.
Ensure buildings and surroundings of the zone are kept safe in bad weather by carrying out gritting and snow clearing of main paths and car park areas.
- _For roles based in Zone 2 this will be a key and regular part of the role (sometimes daily) which will include Wedding and Chapel events, Dinners, Commemoration day, Award Cere