Conference & Events Supervisor

2 weeks ago

Liverpool, United Kingdom Crowne Plaza Liverpool City Centre Full time

Job description

**What you’ll be doing**

**Who you’ll be working for**

The Crowne Plaza Liverpool Hotel is magnificently situated in the heart of the city centre, sitting adjacent to the iconic Royal Liver Building with stunning views of the River Mersey.

Our customers choose us for a number of reasons; our quiet, central waterfront location, the convenience of guaranteed onsite car parking for all our residents, our extensive leisure facilities, “the best breakfast in town” and our professional and friendly team.

Ideally situated in close proximity to a host of major attractions in Liverpool, including the Convention Centre, Marks and Spencer Arena, Liverpool ONE retail and leisure complex, Tate Liverpool and Anfield Stadium. The Crowne Plaza Liverpool Hotel is the ideal place to start your Centre Island career journey.

There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

**Our Values**

At Centre Island you’ll be joining a growing family of 9 hotels with over 400 employees. At Centre Island whether you’re working at our branded IHG hotels or our independent boutique, we deliver the brand with Centre Island Values. All our employees are engage &, enthusiastic with a Centre Island personality.

We believe our values are an integral part of our business and our teams strive to always:

- Act with **INTEGRITY **and **CARE**:

- Be **ENGAGED** with customers and colleagues alike
- Have **PASSION **and take **OWNERSHIP **in everything they do
- Strive to be **CREATIVE** to continuously improve

**What we offer you**
- 28 Days holiday increasing to 33 days after your 5th year of service
- Full uniform provided
- Access to IHG’s worldwide Employee Rate and Friends & Family discount schemes
- Internal Rewards programme where you can get recognised with Love 2 Shop vouchers for demonstrating great work
- Training & Development and the opportunity to work with a fast paced, customer-focused company

**Main Duties and Responsibilities**:
1. Deliver a personal Crowne Plaza Brand welcome to all our delegates

2. Liaise with all meeting organisers prior to their event

3. Ensure meeting rooms are set to standards at all times

4. Attend weekly function sheet meetings

5. Liaise daily with the sales and kitchen team to ensure correct timings

6. Develop, train & motivate the F&B/C&B team

7. Manage a team of supervisors to ensure collaborative working

8. Collate and review guest feedback

9. Upsell and drive additional revenues where possible

10. Look for new and exciting ways to maximise our meetings

11. To attend any training sessions as required to for the better performance of your role.

**Job Types**: Full-time, Permanent

**Salary**: £11.50 per hour

**Benefits**:

- Employee discount
- Gym membership
- On-site parking

Supplemental pay types:

- Tips

Work Location: In person

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