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Customer Service Representative

2 weeks ago

Daventry, United Kingdom MCC Full time

**Customer Service Representative - Job Requirements**

**Looking for people with a can-do attitude and wanting to work as part of a close team in a fast paced environment (manufacturing), will be rewarded with excellent working balance (every second Friday off and one work from home day a week)**

**For this role we want someone with great customer service and organisational skills. If you have this and can communicate well verbally and in writing then we want to hear from you**

**No technical knowledge is necessary, just the right attitude to learn - all training will be provided.**

**Job Title**:Customer Service Representative (CSR)

Two roles available, one 12month fixed term, one permanent.

**Essential Requirements**:

- Excellent communication skills
- Team player with ability to work on own initiative
- Competent IT skills (Outlook, Excel and ability to learn bespoke management system)
- Previous customer service experience

**Job Description and Objectives**:

- The job holder is responsible for the day-to-day management of the customer requirements.
- Reporting to the CS Manager the job holder is expected to deliver optimum customer service and be a key stakeholder in delivering value to the business.
- As a regular attendee of the CSR meeting, you’ll be required to aid the decision making process and contributing towards best practice in the department.
- Clear communication is key to success as the role requires regular dialogue with all customers and business functions.
- The CSR is responsible for delivering key business goals through excellent team-working.
- The role requires strong team-working skills and the day-to-day demonstration of the appropriate attitudes and behaviours, encouraging the delivery of individual and team objectives.
- The role requires high levels of organisational skills and time management to accurately project manage all customer orders.
- The job holder will project manage NPD through the business to meet the expectations of the customer, working within estimated time and cost.

**Task Include**:

- Daily management of the customer requirements.
- Accurately inputting all sales orders and job tickets.
- Project Manage all customer orders to meet customer expectations, working within estimated time and cost.
- Accurately updating and communicating any changes to the customer delivery date.
- Responsible for ensuring all artwork approvals and colour targets are received in a timely manner in line with the production schedule.
- Attendance and proactive contribution to the CSR Team and Planning meetings.
- Creation of value through the delivery of our customer’s requirements.
- The pursuit of best practice by improving internal customer - supplier relationships.

**Benefits**:

- Every alternative Friday off
- Casual dress
- Company pension
- Cycle to work scheme
- Flexitime
- On-site parking
- Referral programme
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Daventry, NN11 8YG: reliably commute or plan to relocate before starting work (required)

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Flexitime
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday