Customer Services Representative

**Job description**:
**Multi-Color Corporation (MCC) Daventry** - Wine & Spirits / Healthcare

**Job Title: Customer Service Representative (CSR)**

**Competitive Salary**

**Full Time Permanent position 37.5 hours**

**Work Pattern**:
Monday to Friday 8.45am - 5.15pm with an hour lunch

**We offer**:
3 schemes

Flexi working - start early/start late - 7am/10am

Flexible working - working 10 days into 9 days - getting every other Friday off

Flexible - working 1 day a week from Home (WFH) (Tuesday to Thursday)
- On the job training
- Cross departmental training

**Essential Requirements**:

- Excellent communication skills
- Team player with ability to work on own initiative
- Competent IT skills (Outlook, Excel and ability to learn bespoke management system)
- Previous customer service experience

**Job Description and Objectives**

The job holder is responsible for the day to day management of the customer requirements.

Reporting to the CS Manager the job holder is expected to deliver optimum customer service and be a key stakeholder in delivering value to the business.

As a regular attendee of the CSR meeting you’ll be required to aid the decision making process and contributing towards best practice in the department.

The CSR team is charged with delivering supply solutions in a cost effective and timely manner.

Clear communication is key to success as the role requires regular dialogue with all customers and business functions.

The CSR is responsible for delivering key business goals through excellent team-working.

The role requires strong team-working skills and the day to day demonstration of the appropriate attitudes and behaviours, encouraging the delivery of individual and team objectives.

The role requires high levels of organizational skills and time management to accurately project manage all customer orders.

Improvements in individual and team performance must be based on a clear and agreed vision for the future, clarity of goals, focus and a sense of urgency.

The job holder will project manage NPD through the business to meet the expectations of the customer, working within estimated time and cost.

**TASKS INCLUDE**.
- Daily management of the customer requirements.
- Accurately inputting all sales orders and job tickets.
- Contribute towards 100% checklist completion in the department.
- Project Manage all customer orders to meet customer expectations, working within estimated time and cost.
- Accurately updating and communicating any changes to the customer delivery date.
- Responsible for ensuring all artwork approvals and colour targets are received in a timely manner in line with the production schedule.
- Proactive communication to the top 25 customers and House accounts in all aspects of business, including regular telephone contact and accompanied visits.
- Awareness of any changes in technology / components relating to customer requirements.
- Maintenance of a safe environment and support for the site safety objectives.
- Attendance and proactive contribution to the CSR Team and Planning meetings.
- Individual ownership of the quality systems.
- Compliance to the site environmental standards and support for the site objectives.
- Creation of value through the delivery of our customer’s requirements.
- Adherence to training learnings to encourage a consistent “one way of working” approach to the day to day tasks.
- Conduct all business in accordance with Sox requirements.
- The pursuit of best practice by improving internal customer - supplier relationships.
- Individual resource management for the Radius system.
- Input and reaction to appropriate KPI data.
- Attendance and input into SNAP meetings.

**GOALS.**
- INTEGRITY:_
- Ensure business is conducted legally, ethically and within the law supporting the framework of ISO 14001(Environment) and OHSAS 18001(Health and Safety).
- Create a safe working environment and participate in local risk assessments and mitigation.
- Conduct the day to day business with integrity and accountability.
- Conduct business in accordance with SOX requirements.
- PASSION:

- _
- Support the change management process by delivering local and team objectives in a timely and structured manner demonstrating a positive attitude.
- Support customer brands by value engineering their products and offering differentiation through quality and service.
- Reduce the number of internal non-conformances through trending and the implementation of systemic fixes.
- Acknowledge individual endeavor and success.
- CREATIVITY:_
- Encourage continuous improvement by the development of local systems whilst working to Lean principles.
- Demonstrate creativity and flexibility through creative thinking. Encourage flair and forward thinking.
- Use the wider supply chain to bring about greater product offering.
- PERSEVERANCE:

- _
- Clearly communicate team and individual goals.
- Drive the business goals through the team and management forums demonstrating lead