Field Based Quality Improvement Agent

7 days ago

Preston, United Kingdom telent Full time

**Field Quality Improvement Agent**

**An exciting opportunity has arisen for an experienced Field Quality Improvement Agent.** We would love to hear from you if you have previous experience within a telecom’s or utilities environment.

**You’ll be working in a part of telent **that is dedicated to transforming the way support is delivered nationwide to Openreach, City Fibre and other external network providers. We aim to be the UK’s leading network installation business, harnessing and enhancing the skills of our people to deliver high-quality cost-effective services.

**Excellent employee benefits: - **we are committed to ensuring we offer industry leading career opportunities, salary, and benefits packages

**Role Profile**:
Reporting to the Quality Manager, The Field Quality Improvement Agent is responsible for supporting the Operations Teams and Suppliers to enable them to deliver a service defect free.

In particular:
To deliver against any Quality Plan Improvements in conjunction with the Quality Manager and/or Client and Support the improvement of contractor’s performance for quality by delivering Coaching and TBT (Tool box Talks)

**Typical Deliverables**:

- Taking responsibility for assisting the Operations Agents in carrying out Quality audits and coaching across the region
- Audit and implementation of coaching when defect trends are identified
- To review product quality procedures to ensure that there is adequate control of the quality elements and facilitate as necessary to support and assist in the progress/closing out of defects
- Supporting the Quality Manager to ensure that the region develops and embeds a quality behaviour so that the culture and performance improves.

**Business Operations Skills - Experience**:

- A good understanding of fibre networks
- Experience in work under your own initiative
- Ability to audit and coach teams to improve quality
- Familiar with Telecoms network systems

**Business Operations Skills - Qualifications**:

- Qualified to maintain and build telecoms fibre networks

**You’ll receive formal training.** - and on-the-job training where appropriate - to ensure you’re up-skilled as technology develops along with E-learning schemes to help or refresh skills on-line

**You’ll be treated as an individual. **We’re not a vast corporation, which means every individual counts. With us, you’ll be valued and supported, involved and empowered from day one

**Join us and you can expect to receive**:

- 33 days holiday, including public holidays, plus the option to buy or sell five days each year
- Company pension scheme
- A range of family friendly policies
- Occupational health support
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme

**Telent is an equal opportunities employer and is committed to diversity and inclusion.**
**#LI-REMOTE

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