Parts Support Representative

Job Description:
Title: Product Support Representative

Reports to: Parts Support Manager

Location: Dungannon Business Park

**Job Type**: Full Time, Permanent

Hours: 40hrs per week

We have an exciting roadmap ahead for new products, services, production capacity and business expansion. As a result of this continued success, we are expanding our teams in Dungannon Business Park. We currently have opportunities for a Product Support Representative.

Position Details

To provide assistance to the dealer network with regard to their open order books. Receive and manage orders through internal systems to ensure all customer and departmental needs are met within the required time frame.

Main Duties
- Manage Dealer enquiries through the helpdesk
- Advising on part identification
- Cross reference parts against BOMS
- Assist in the sourcing of parts identified
- Liaising with internal departments and external supplies
- Oversee credit investigations.
- Partake in customer service calls and identify areas for improvement
- Assist with preparation for new product launch.
- Assist with parts related engineering change orders.
- This above description is non-exhaustive and there may be additional duties in accordance with the role._

**Benefits**:

- What’s in it for you_
The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including health care, contributory pension scheme, life assurance cover, employee stock purchase plan, discount card & Referral bonus schemes and access to global learning and development programs offering accredited and specialist training.

About you
- Experience Level & Required _Qualifications:_
- Educated to a minimum of GCSE standard or equivalent which will include English and Maths at grade C or above
- Have experience of working within a busy office environment ideally in a customer service role
- Ability to organize and prioritise workload using your own initiative to meet deadlines
- Excellent organizational skills and be able to prioritise your workload using your own initiative
- Excellent verbal and written communication skills
- Must have the ability to be a good listener and to really know a customer problem or question and help them resolve them.
- Experience of the crushing and screening industry would be desirable though not essential
- Skills & Competencies:_
- Self motivated and high energy
- Ability to work within a team
- Ability to work in an environment that is fluid with constantly changing priorities
- Negotiation skills
- Customer focus
- Action Orientation
- Excellent verbal and written skills
- Ability to influence at all levels
- Highest level of integrity
- Drive for results
- Excellent listening skills
- Business Acumen
- Perseverance
- We reserve the right to enhance our selection criteria at the short-listing stage, if required._

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

Terex Overview:
At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.

While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us

Additional Information:
We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or other characteristics protected by law.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including Westfield health care for you and your dependents, contributory pension scheme, life assurance cover, employee stock purchase plan and access to global learning and development programs offering accredited and specialist training.