Parts Advisor

2 weeks ago


Dungannon, United Kingdom Mercedes Benz Truck and Van Northern Ireland Full time

**Mercedes-Benz Parts Sales Advisor**

**We are seeking a dedicated and knowledgeable Parts Advisor to join our Dungannon team within our new state-of-the-art Mercedes-Benz dealership.**

**We are a specialist franchise catering for Mercedes-Benz passenger car, van and truck. We require an additional person for our parts team, to ensure every vehicle has the components it needs - when it needs them.**

**Hours of work**: _42.5 hours per week; Monday to Friday, 08:30 - 17:30_
- (Saturday overtime working will be on a rotational basis; 08:00 - 12:00 payable at 1.5 rate)_

**Rate of pay**: _£13.15 per hour _

**Job Role**:

- Identifying and sourcing Mercedes-Benz vehicle parts, processing orders in a timely and accurate manner
- To handle all customers/prospective customers in a prompt, helpful and efficient manner both on the telephone and in person representative of the brand
- Communicating effectively with customers, giving product advice along with promotions and offers
- Locate unavailable items from other suppliers and arrange for delivery
- Upsell products and vehicle parts accessories
- Check deliveries of stock against delivery notes and record any discrepancies
- Maintain accurate records of inventory levels and assist in stock management Assist with stock management and with general parts department duties
- Process orders and handle transactions efficiently for our inhouse team

**Aptitude, Values & Work Ethic**:

- Positivity with the desire to learn and develop within the dealership
- A passion for vehicles

**Essential**:

- At least one year’s experience working in a similar role within the motor industry
- IT literate with the ability to use Microsoft Office and navigate parts catalogues
- Excellent accuracy and attention to detail
- A good team player with the ability to work on your own initiative
- Commitment to delivering customer excellence

**Desirable**:

- Experience of using Kerridge/CDK or a dealer management system

**Benefits**:

- Continued Mercedes-Benz accredited training & development
- Mercedes-Benz uniforms provided
- Group profit share scheme
- Generous annual leave entitlement that increases with service
- Employee activities & events to recognise going the extra mile
- Birthday gift and long-service awards
- Ben - Employee Assistance Programme
- Death in service benefit

**Job Types**: Full-time, Permanent

Pay: £13.15 per hour

Expected hours: 42.5 per week

**Benefits**:

- Additional leave
- Cycle to work scheme
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Work Location: In person

Reference ID: PARTSADVDG0525


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