Global Dealer Support Representative

Job Description:
Position Title: Global Dealer Support Representative - Maternity Cover

Location: Dungannon

Reporting to: Parts Customer Service Manager

Hours of work: 40 hours per week

To provide support to the Worldwide Terex dealer network with regard to their orders and essential business requirements.

This role above all requires Tenacity, Diligence, resolve, determination and perseverance.

A great work ethic and a willingness to grow are essential, ability to follow processes without taking shortcuts with key skills in providing service.

Main Duties & Responsibilities
- Provide a world class level of Customer Service
- Provide Customer Solutions
- Manage Dealer orders
- Address pricing and availability enquiries
- Liaising with internal departments and external supply
- Responsible for communicating efficiently and professionally with the dealer network on the main as a virtual assistant.
- Partake in customer service calls and identify areas for improvement
- Work as part of a team

Experience and Qualifications
- Educated to a minimum of A level or equivalent which will include GCSE English and Maths at grade C or above
- Have experience of working within a busy office environment
- Ability to meet deadlines
- Excellent organizational skills and be able to prioritise your workload using your own initiative
- Excellent verbal and written communication skills
- Must have the ability to be a good listener
- Excellent telephone manner
- Experience of the crushing and screening industry would be desirable though not essential

Knowledge, Skills and Abilities:

- Self-motivated and ambitious
- Ability to work within a team
- Ability to work in an environment that is fluid with constantly changing priorities
- Time Management
- Customer focus
- Action and goal Orientation
- Clear communication skills
- Patience and attentiveness
- Highest level of integrity, honesty and trust
- Problem solving
- Excellent listening skills

This above description is non-exhaustive and there may be additional duties in accordance with the role

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

Terex Overview:
At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.

While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us

Additional Information:
We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or other characteristics protected by law.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including Westfield health care for you and your dependents, contributory pension scheme, life assurance cover, employee stock purchase plan and access to global learning and development programs offering accredited and specialist training.