Customer Support Agent

5 days ago

Remote, United Kingdom Schoolzine Pty Ltd Full time

Schoolzine is a SaaS provider primarily engaged within the Education sector, established 15 years ago in Australia. The Schoolzine communication platform is used by schools and education organisations across the UK, Australia, New Zealand and Asia.

Our enthusiastic staff ensure that every client interaction is a pleasurable one and we hope you can assist us in continuing and improving this

**About the position**

Joining a small and fluid team, you can expect to be completing the following:

- Ensuring that all inquiries are dealt with promptly and efficiently with a positive attitude.
- Solve customer issues by developing expertise in relevant product areas and by learning to troubleshoot a diverse range of customer issues.
- Follow-up of clients for content or content approval.
- Production of Digital Content (Websites/Newsletters) via our proprietary CMS.
- Training of clients via video conferencing software.
- Assist with the creation and setup of new client accounts.
- Resolution of tickets within our ticket management system (Freshdesk).

**About You**

We would love you to have:

- Previous experience in Customer Support over the phone and live chats.
- Strong user empathy and a customer obsession.
- Excellent verbal and written communication skills are a must.
- Experience working within the tech/software space.
- Experience with Office365 suite.
- Basic knowledge of HTML/CSS
- Own laptop/desktop, stable internet connection and headset/microphone.

Bonus points for:

- SQL Knowledge
- JS Knowledge
- Photoshop experience
- Experience working within SaaS will be highly regarded.

This is a full-time (Monday - Friday) remote-only position with immediate start.

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Do you have any prior experience in the SaaS or Webtech industry?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: Remote

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