Agent Relationship Coordinator

Job Title: Agent Relationship Co-Ordinator

The Agent relationship coordinator role sits within the Revenue and Sales Department, reporting to the Agent Relationship Manager.

International Agent relationships form a key part of the our Business Strategy at Student Roost, with the team being the integral link between International and national partners, our properties and other central services. We ensure the International sales targets are met through daily sales activity, both internally and externally and opportunities for sales growth is sought at the earliest opportunity.

It is an enjoyable, social, welcoming, and rewarding team to work in, with challenges that ensure no two days are the same.

With over 25 International Agents, 200 international booking coordinator relationships to assist, and our Student Roost property teams to support with the International Agent enquires, each day is as diverse as the next. Being part of this International arena is an invaluable experience of cultures and behaviours from around the world.

We are a target driven team, with excellent communication and people skills, and have knowledge of social platforms which enhance the Agents experience through their sales journey with us.

We are passionate about the work that we do and the excellent relationships we build and continue to grow for the business.

**_We are Student Roost._**

**_Its more than a room, Its more than a job_**

**The you part**

Think youre right for the role? We hope so too.

You will be someone we can count on to:
**OWN**

The day-to-day administration of the Agent coordinator relationships.

Sales Booking process for Agent booking coordinators.

Co-ordinate queries and responses from Agents to property teams and vice versa.

Administer the Agent group communication platforms.

Update and distribute Agent marketing materials.

Carry out viewings and sales training for Agents with relevant property teams.

**DO**

Regularly update the Student Roost property teams on any relevant agent information.

Ensure KPIs are met on the Agent websites for Student Roost property rankings and that content is accurate and up to date.

Support the coordination and update of all property marketing materials for Agents to have including, but not limited to floor plans, offers, images and video content.

Identify issues and risks that may inhibit bookings, offering solutions to resolve.

Send the pending offers report to Agents daily, highlighting risks to the Agent Relationship Manager.

Gather marketplace intel for predicted Student flow trends, identifying key Sources of Countries and targeted property sales.

**LEARN**

Knowledge of the Agents we work with.

Research the effects of the environmental and political changes that may affect sales/student enquires.

Keep up to date with changing communication channels and social media platforms.

**COLLABORATE**

Build excellent relationships with Student Roost property teams and other internal colleagues.

Professionally manage and build the relationships with International Agents.

Work closely with the Agent team and other Student Roost teams, keeping up to date on sales and trends.

Understand the statutory and legal accountabilities of the role and Department.

**Psstthere are some challenges too**

**You will have experience of**:
Processing personal and confidential data.

Target driven environment.

WeChat, WhatsApp, Instagram live, YouTube video recording, Live Stream social media platforms.

International multilingual organisations.

**The us part**

So you know what were looking for, but what are you looking for from your next employer? Sure, Student Roost has a portfolio of purpose-built accommodation properties across the UK but more than that, Student Roost is its people.

While we strive to put our residents first, our people also include those at the heart of what we do: the property teams, support staff, HQ teams and more who help to keep ours a 24/7/365-day home away from home for everyone who chooses to live with us. We ask that you seek to make a difference everyday you show up, and in return well show up for you by rewarding whats right, supporting you in your career growth and aspiration, and championing the unique qualities and ideas that only you can bring to the business.

Simply put: you do you, so we grow together.

**Spoilers please**

Its going to be an exciting journey so we thought wed give you some insight into what you can expect to do and learn in the first six months of your role.

**Within**

**1 month**

You will be getting to know our international agents and begin to build relationships with them and your colleagues in the Student Roost properties.

You will become familiar with the booking process and Microsoft office reports.

**3 months**

Youre well on your way now, taking control of the administration of the Agent coordinator relationships with use of social media platforms

You are planning activity to capture trends.

You