Transferz - Customer Support Agent (Evening)
7 days ago
Who are we?
An Airport Transfer company that operates a global marketplace for ground transportation, dedicated to travellers, travel brands and transfer companies.
Our customers can complete their travel plans by selecting the transfer they want, based on vehicle type and price, and enjoy peace of mind on the first and last mile of their journeys.
What will you be doing?
As a customer service agent, youll support the operational performance of all major destinations in the globe. Your day could involve customer contact, transfer company contact, partner contact and on-the-spot problem-solving.
Being the first contact point for our customers and our Transfer companies and partners
Responsible for the fluent day to day operations of the company
Responsible for internal escalation of operational challenges
The eyes and ears of the company where it comes to the quality of service
Ensure that data is accurately entered and managed within the companys platform
Secure and clean data entry
What are we looking for?
A fluent level of English with exceptional grammar and spelling skills (knowledge of other languages is a plus)
Genuine passion for customer service
Confidence and an enthusiastic telephone manner
Committed to helping others
Empathetic and with good listening skills
Strong problem-solving abilities
What do we offer?
Full-time contract (39 hours/week)
**Working days**: Mon - Sun rotatives (5d / week) - two weekends off guaranteed per month
**Shift details**:
**Afternoon/Evening**: 15:00h - 00:00h
**Salary**: 16.500 gross per year (for night hours, night supplements applied)
1.200 based on incentives
**Start date**: 28th March
24 days holiday per year on full time basis
Being part of a constantly growing company & team, with endless opportunities for career development
About Us
CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.
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