Transferz - Customer Support Agent (Evening)

7 days ago


Remote, United Kingdom CPM Full time

Who are we?


An Airport Transfer company that operates a global marketplace for ground transportation, dedicated to travellers, travel brands and transfer companies.

Our customers can complete their travel plans by selecting the transfer they want, based on vehicle type and price, and enjoy peace of mind on the first and last mile of their journeys.


What will you be doing?

As a customer service agent, youll support the operational performance of all major destinations in the globe. Your day could involve customer contact, transfer company contact, partner contact and on-the-spot problem-solving.

Being the first contact point for our customers and our Transfer companies and partners

Responsible for the fluent day to day operations of the company

Responsible for internal escalation of operational challenges

The eyes and ears of the company where it comes to the quality of service

Ensure that data is accurately entered and managed within the companys platform

Secure and clean data entry

What are we looking for?

A fluent level of English with exceptional grammar and spelling skills (knowledge of other languages is a plus)

Genuine passion for customer service

Confidence and an enthusiastic telephone manner

Committed to helping others

Empathetic and with good listening skills

Strong problem-solving abilities

What do we offer?

Full-time contract (39 hours/week)

**Working days**: Mon - Sun rotatives (5d / week) - two weekends off guaranteed per month

**Shift details**:
**Afternoon/Evening**: 15:00h - 00:00h

**Salary**: 16.500 gross per year (for night hours, night supplements applied)

1.200 based on incentives

**Start date**: 28th March

24 days holiday per year on full time basis

Being part of a constantly growing company & team, with endless opportunities for career development


About Us


CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.



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