Medical Secretary

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
With demand on our services at an all-time high, the role our department provides has never been more critical.

We will give you:

- The chance to make a difference to people in our local communities
- A mix of both office and homeworking
- A range of Monday to Friday hours to suit you
- Career development opportunities

Positions available at The Royal Oldham Hospital, Rochdale Infirmary, Fairfield General Hospital and Whitney Court plus home working.

All working hours and working patterns will be considered, full-time and part-time hours available.

**Main duties of the job**:
As a Medical Secretary your main duties will cover:

- Medical audio transcription of clinical correspondence
- Carry out administrative instructions dictated in the correspondence including booking appointments via the Booking and Scheduling Department
- Update NPSA16 investigation tracker following transcription of correspondence
- Deal with internal and external telephone enquiries from patients, staff and external agencies
- Undertake routine office duties including printing, scanning and filing
- Organising your workload to meet our KPI’s

To do this we need you to:

- Be able to prioritise your workload effectively
- Pride yourself on being organised
- Have an excellent eye for detail
- Be confident using a computer and Microsoft Office
- Have an excellent telephone manner
- Be able to communicate effectively and manage patient expectation
- Strive to give our patients an excellent customer service
- Be enthusiastic, resilient, confident, and committed

**Working for our organisation**:
The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- Word processing - Qualified to RSA III/NVQ level 3 or equivalent qualification/demonstrable skills (60+ wpm at 98% accuracy

**Desirable criteria**:

- AMSPAR Medical Secretarial Diploma
- ECDL or equivalent qualification
- City and Guilds Certificate in Medical Terminology, or equivalent demonstrable skills/experience

**Knowledge/Skills/Experience**:
**Essential criteria**:

- Experience of using Microsoft Word and Microsoft Outlook
- Experience of successfully working within tight time frames and to deadlines
- Ability to communicate in a clear and concise manner
- Advanced keyboard skills
- Proven organisational skills and ability to prioritise workload with interruptions and changing priorities
- Good command and understanding of English, punctuation and grammar
- Experience of audio typing

**Desirable criteria**:

- Experience of providing secretarial services in a hospital environment
- Experience of using digital dictation systems
- Experience of medical audio typing
- Knowledge of medical terminology within more than one specialty
- Understanding of the Data Protection
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

**Employer certification / accreditation badges**: