Customer Service Advisor Billings

5 days ago

Rotherham, United Kingdom Capita Full time

Customer Service Advisor - Billings

Contract type:
Homebased - Contract: Fixed Term 9 Months

Hybrid - Perm Location: Home and Office Rotherham S63 5DJ

**Salary**: £20,663 per annum

Location: (Hybrid) You will be required to work 1 day a week in our Dearne Valley site and 4 days at home, so you must be able to commute to our Dearne Valley site.

Training: 5 weeks training at our Dearne Valley site or home

Hours: Full-Time - 40 hours per week.

Shifts - 40hrs pw. (7 hours per day) Mon - Fri 8am - 7pm. & 1 in 3 Saturdays 8:30am - 2pm

**Job title**:
Customer Service Advisor Billings (Hybrid)

**The role**:
Join Capita Experience as a Customer Service Advisor and you will be joining an exciting business committed to providing excellent opportunities to grow, develop and fast track your career. Our people make Capita Experience a truly exciting and diverse workplace - we want you to bring your whole self to work, allowing your personality and skills to shine.
- Helping customers over the phone with enquires about their water supply, home Move calls and General billing.
- Taking ownership of enquiries & valuing each customer
- Creating a positive experience for both customer and client
- Making a real difference to people’s lives

**Who are we looking for?**
- Excellent communication skills, understanding the needs of customers
- Great listeners
- A genuine passion to help people in difficult circumstances
- The ability to problem solve and offer expert solutions

**What’s in for you **?
- A competitive salary of £20,663 per annum
- On-site parking
- On-site canteen and shop
- Cycle to work scheme
- Access to Private Medical Insurance & Health Assessment plans
- 22 days’ holiday plus public holidays (if you are scheduled to work on a bank holiday, you will receive a day in lieu).
- Pension scheme
- Monthly incentive scheme
- A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.

**Our ‘Perks at Work’ include **
- 25% off cinema tickets at Cineworld, Odeon, Empire and Apollo
- Discounted Dining Cards offering up to 50% off food
- Discounted at home fitness plans and gym memberships
- Exclusive discounts stores including John Lewis, Currys PC World and many more
- Exclusive offers on Mobile phone contracts

**Who are we?**

Capita Experience is built on over 40 years of understanding the market and customer needs. We have 20 UK-based call centres, where we recruit for roles such as customer service, sales, collections and complaint handling.

A role with us will always be an exciting one with excellent opportunities to grow, develop and progress your career any way you see fit

**Equal opportunities**

**Location**:
Rotherham
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent

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