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Customer Service Advisor

2 weeks ago

Rotherham, United Kingdom Al Mubarak Umrah Service limited Full time

Job Overview:
We are seeking a Customer Service Representative to join our team in providing exceptional service to our clients in the financial services industry. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction. This is a full-time position based in our office in London.

**Duties**:

- Analyze customer needs and recommend appropriate financial services products
- Process customer transactions accurately and efficiently
- Resolve customer complaints or issues in a professional and timely manner
- Maintain accurate records of customer interactions and transactions using Salesforce CRM system
- Collaborate with other departments to ensure seamless customer experience
- Stay updated on product knowledge and industry trends to provide accurate information to customers

**Requirements**:

- Previous experience in customer service or a related role is preferred
- communication skills,
- Strong problem-solving skills with the ability to analyze information and provide effective solutions
- Proficient in using Salesforce or similar CRM systems
- Ability to work well under pressure and handle challenging situations with professionalism
- Strong attention to detail and organizational skills

**Benefits**:

- Competitive salary based on experience
- Opportunities for career growth and advancement within the company
- Comprehensive training program provided
- Employee benefits package including healthcare and pension scheme

**Job Types**: Full-time, Part-time, Permanent, Apprenticeship, Volunteer

Pay: £7.89-£11.66 per hour

Expected hours: No less than 25 per week

**Benefits**:

- Canteen
- Discounted or free food
- Employee discount
- Free parking
- Language training provided
- Life insurance
- Paid volunteer time
- Sick pay
- UK visa sponsorship

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: In person

Reference ID: Habib/K & H