Customer Service Advisor

On behalf of **NatWest**, AMS are seeking **Customer Service Advisors** to be based in their Financial Health and Support department in **Rotherham, Discovery House**, starting on **Monday 17th November 2025**

**Join us as a Customer Service Advisor**:

- We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
- You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
- You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis

**What you'll do**

As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

**Your day-to-day will include**:

- Managing inbound and outbound calls with business and commercial customers to discuss and support their financial circumstances
- Accurately collecting and verifying essential information from customers and businesses to inform decision-making
- Demonstrating empathy and professionalism when engaging with customers in vulnerable or challenging situations
- Gathering relevant information from multiple systems to shape and inform decisions that support customers and businesses in financial difficulties
- Investigating and authorizing transactions in alignment with key performance indicators (KPIs) and compliance standards
- IT Competency and navigating multiple systems with efficiency
- Identifying and reviewing opportunities to streamline or automate processes that enhance the overall customer and business experience
- Use of strong written and verbal communication skills to document customer interactions and make well-informed decisions

**The skills you'll need**

To excel in this role, you'll bring strong customer service skills and a solid understanding of both customer needs and industry practices. Ideally, you’ll have prior experience in a telephony-based customer focused role with financial experience being a bonus. You’ll be comfortable working in a fast-paced environment, demonstrating excellent organisational skills and the ability to meet deadlines with confidence and efficiency.

**You’ll also demonstrate**:

- An awareness of changes in trends, policies and regulations
- A thorough understanding of products, processes and banking systems
- The ability to interpret information and provide analysis and solutions to support continuous improvement
- An understanding of our industry and its customers

**What we can offer**
- Start date**:Monday 17th November 2025**:

- Payrate**:£14.29 per hour** (35 hours per week)
- Shifts are **Monday to Friday 9am-5pm**:

- **12 month temporary contract**with the **possibility of extension or permanent opportunities**:

- 6 weeks training (2-3 weeks classroom based)
- Location: Discovery House, Callflex Business Park, Rotherham, S63 7EF
- You will be **based in the office for the first week of training**and training will be a mix of office and remote working **however there is a requirement to attend the office regularly and when required.**:

- Hybrid working schedule **- One day a week in office after training**and office working daywill be confirmed shortly by NatWest

**Job Types**: Full-time, Temporary
Contract length: 12 months

Pay: £14.29 per hour

Expected hours: 35 per week

Work Location: In person