Coordinator - Electrical Team

2 weeks ago

Poole, United Kingdom Sovereign Housing Association Full time

At Sovereign we are driven by our social purpose where our residents are at the heart of everything we do - more homes, better places, excellent services. Providing an efficient ‘right first time' repairs and maintenance services to our properties is ourkey focus.

We have a great opportunityto join Sovereign as a **Coordinator in Property Services** - **Electrical Team** on a permanent basis working from our**Poole office** with flexibility to work from home a few days a week, you'll work as part of our Property Team responsible for scheduling repairs and maintenance gas worksto fit with the diaries of our trade staff and contractors.

**To be successful you will need**:

- Solid experience in administration within a busy customer focused role
- Some understanding of building maintenance terminology
- Experience of using a number of different computer systems
- Ability to manage your own work load
- Strong customer service focus
- Confident telephone manner

**Job Purpose**:

- Working in a fast paced busy environment, you will have responsibility for all activity necessary to achieve the successful completion of customer appointments within your area of responsibility, planned, compliance and repair, ensuring all regulatory obligationsare met and customer experience is optimal.
- You will be responsible for providing an efficient and effective service whilst following processes and procedures
- Build a partnering relationship based on trust with field stakeholders
- High level understanding of safety compliance processes and procedures, and ensuring these are followed at all times to manage risk to customers and Sovereign.
- Ability to impact assess and to understand the difference between ‘major' and ‘minor' data issues

**Rewards package**:

- £450 yearly flexible benefit pot to use against benefits of your choice
- 25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- Generous company pension scheme, matched up to 12%
- Flexible working
- Recognition scheme
- Wellbeing discounts

Our vision is to have a positive and lasting impact on our customers lives by offering them safe highquality homes and connected communities. We'll do this by shaping our services around customer, ensuring we deliver right first time, whilst championingour values of being kind, respectful, inclusive, ambitious, responsible, and collaborative.

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