Receptionist - Ramada Encore Newcastle-gateshead

Ramada Encore is now seeking a Receptionist to join our team in Newcastle.

**Job Summary**:

- To ensure total guest satisfaction.
- To be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service.
- Reporting to Front Office Manager
- Full-time hours: 37.5
- Salary: £9.70 per hour

**Key Communications**:

- Line Manager
- All hotel departments
- Reservations Supervisor
- Central Reservations Office
- Own team
- Customers
- General Manager & GSM’s
- Night Team

**Main Duties**:

- Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.
- Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
- Demonstrate a working knowledge of all services and facilities of the hotel, as well as local area, ensuring our guests are assisted effectively.
- Professionally and competently operate the telephone system in line with both operating and Company Standards.
- Ensure a professional appearance and manner to all visitors, resulting in positive PR both internally and externally.
- Perform all guest accounting functions according to the Company and Hotel policies and procedures, ensuring all guest accounts are complete and accurate.
- Adhere to the Company Credit Policy.
- Demonstrate the use of effective sales conversation techniques to sell bedrooms and meeting rooms, maximising occupancy, average rates and yield.
- Receive and process telephone and walk in reservations accurately.
- Understanding the business and keeping up to date with hotel’s sales selling strategy and letting policy and promotions.
- Understanding competitor occupancies and passing on observations to the sales teams
- Identify possible sales leads and passes to sales team.

**Other Responsibilities**:

- Must attend all Health and Safety, fire as directed by designated Line Manager.
- Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe systems of work appropriate to your role.
- Understand the importance of adhering to company policy with reference to Hazard spotting, first aid reporting, and reporting accidents.
- To have a complete understanding of hotel and Company procedure in the event of a fire.
- To ensure the Company Health and Safety, Food Safety and COSHH legislation are adhered to; this will involve action and appropriate training.
- Ensure security for both self and all departments.
- Attend hotel and departmental induction.
- Attend Job chats and Performance Reviews
- Development through NVQ training
- Being a Buddy for new starters.
- Must be aware of departmental and relevant hotel facilities, restaurant /bar opening times, disabled facilities and room types etc.
- Knowledge of local area i.e. Local shops and places of interest
- Know who to direct guests to if unable to answer queries.
- Knowledge of the Central Reservations Office

**COMPANY OVERVIEW**:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Alltra, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.

**Job Location**: Ramada Encore Newcastle, Hawks Rd., Newcastle, Newcastle NE8 3AD
Employment Status: Full-time

**Employment Disclaimer