Case Officer

4 days ago

Enfield, United Kingdom Enfield Council Full time

**Main role and duties**
- To administer the LA’s scheme for assistance to pupils in relation to free school meals, universal infant free school meals and exceptional need travel grants, ensuring the service is of high quality, efficient and compliant with legislation and local policy.
- Under the guidance of the Operations Manager Admissions, to act as a first point of contact for expert and accurate information, advice and support on all pupil benefit enquiries for parents, pupils, schools and colleagues, referring more complex enquiries to a Senior Manager. Handle all enquiries in a clear, consistent, professional and supportive manner.
- Support the Operations Manager Admissions in developing and maintaining robust service standards and practices that deliver best practice in handling pupil benefit claims that fully complies with statutory frameworks and local policy and maximises the opportunity to attract pupil premium finance for schools.
- To work closely with the Operations Manager Admissions, to maximise opportunities for attracting additional finance to the LA through the provision of a traded pupil benefits service to academies and free schools.
- This position requires the post holder to keep up to date with changes in benefit entitlements and DfE policy

**Contact Details -**

**If you would like to know more about the role, please contact Amanda Martin on 02083795501 for an informal discussion.**

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click **here**to find out more.

**Why it's great to work for Enfield Council**:

- An excellent pension through the **Local Government Pension Scheme** (LGPS).
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
- 1 month paid sabbatical for Children’s Social Workers

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