Hotel Receptionist

2 weeks ago


Cardiff, United Kingdom The Angel Hotel Full time

**Overview**

**Duties**
- Greet guests upon arrival with a warm and friendly demeanour.
- Manage the check-in and check-out process efficiently and accurately.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Process reservations and maintain accurate records of guest information.
- Address any guest complaints or issues promptly, ensuring satisfaction.
- Maintain the reception area in an organised and tidy manner.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Assist with administrative tasks as required, including answering phone calls and managing correspondence.

**Skills**
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Strong phone etiquette to handle inquiries professionally.
- Previous experience in guest services or hospitality is advantageous.
- Excellent interpersonal skills with a focus on customer satisfaction.
- Ability to work well under pressure in a fast-paced environment.
- Attention to detail and strong organisational skills are essential.
- Proficiency in using hotel management software is beneficial but not mandatory.

Join us in delivering outstanding service and creating memorable experiences for our guests

**Job Types**: Full-time, Permanent

Pay: £11.44 per hour

Expected hours: 40 - 45 per week

**Benefits**:

- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Referral programme

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

Work Location: In person

Expected start date: 20/01/2025


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