Hotel Receptionist

1 week ago

Cardiff, United Kingdom Park Plaza Hotel Full time

**Full Time Hotel Receptionist**

An opportunity has arisen for a Full Time Hotel Receptionist at the Park Plaza Cardiff.

The Park Plaza Hotel Cardiff is a successful 4-star deluxe hotel located in the heart of the city. The hotel offers 129 state-of-the-art guestrooms, a 120 seater Brassiere style restaurant, a busy bar; modern meeting and event facilities accommodating up to 150 guests for dinner, the Kuku Club for private hire and the luxurious Laguna Health & Spa.

In this role you will be responsible for providing a professional 4
- deluxe front desk service to all our guests and visitors.

**Duties Include**:
Checking guests in and out of the hotel

Room allocation and management

Answering and directing all phone calls that come into the business

Handling any guest queries and complaints and resolving them effectively and efficiently

Dealing with reservation enquiries

Assisting guests with any special requests e.g., transport, tickets, additional requirements etc.

Processing bills and managing guest payments

Handling show arounds and sale enquiries when needed

Working 5 out of 7 days as per departmental rota

**Applicants will need**:
IT and telephone experience - ideally with Fidelio Opera

To be able to project a professional personal image

To be numerate, literate and have excellent verbal communication skills

Experience of delivering a high level of customer service

To be well organised, methodical and have attention for detail

Front Desk Reception experience in a similar standard hotel would be preferred

This role is a vital part of our business, receptionists are expected to have an understanding of the business as a whole as the majority of queries come through this department. It is essential that the applicant has the drive to learn and grow within the business. Individuals must show empathy toward guest situations provide the service expected of a 4* deluxe establishment.

**We are able to offer a range of benefit including**:
Discounted hotel room across the Park Plaza and Radisson brand

Discounted food and beverage

Reduced gym/ spa membership

Monthly passion player (employee of the month)

Full Time, permanent position working 39 hours per week

£9.90 per hour, payable monthly

**Salary**: £20,685.60 per year

**Benefits**:

- Discounted or free food
- Employee discount
- Gym membership
- Referral programme

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Loyalty bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Hotel Reception: 1 year (preferred)
- Office: 1 year (preferred)
- Customer Service: 1 year (preferred)

**Language**:

- English (required)

Work Location: One location

Reference ID: PPC Hotel Rec 0722

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