Service Coordinator

**R**ole Outline**

**Salary scale**: £13.75 - 15.49 per hour**

**Contract**:**Permanent**

**Hours**:**37 hours**

**Location**:**Bradford, BD1 4QU (some hybrid working available)**

**Probationary period**:**Six months**

**Closing date**:**21st June 2025**

**Interview date**: W/C 23rd June**

**About**Us**

Bradford District and Craven Mind is a thriving, independent mental health charity with a clear purpose to promote positive mental wellbeing and empower and help people experiencing issues with their mental health to manage and work towards recovery and fulfilment.

We do this through:

- Building community and individual resilience for better mental wellbeing
- Providing early intervention advice and support
- Supporting people in crisis
- Empowering and helping people to recover and sustain improved wellbeing

**Join us and youll receive**:

- 25 days annual leave per year, rising to 28 days with length of service plus bank holidays
- Up to two additional leave days to use each year to support your wellbeing.
- Simply Health Cash Plan to claim back on personal health costs including dental, optical, prescriptions, physiotherapy and more.
- Employee Assistance Service including 24/7 confidential mental health support and access to structured therapy sessions.
- Generous pension scheme and employer contribution to help you plan for a secure future.
- Discount schemes including Company Shop and Blue Light Card.
- Excellent personal development opportunities including access to Clinical Supervision.
- Enhanced sick pay after your six-month probation.
- Accredited employer with Mindful Employer, Disability Confident and Real Living Wage.

**Role Purpose**:
An exciting new opportunity has arisen for a Service Coordinator to join the children and young peoples (CYP) team at BDC Mind. The post will play a key role in developing and delivering our CYP services, with a focus on Know Your Mind and Hospital Buddies.

As Service Coordinator, you will work closely with the Service Manager to ensure these services are safe, effective, and of the highest quality. You will support the delivery of impactful programmes, maintain high standards of safety and compliance, and contribute to the continuous improvement of services that empower and support CYP and their families across our Bradford District and Craven.

**K**now Your Mind** offers mental health and wellbeing support to CYP aged 5-19 and up to 25 with additional needs in BD1 to BD9 and Keighley Central.

**Hospital Buddies** offer mental health and wellbeing support to CYP that have been admitted to the paediatric ward at Bradford Royal Infirmary and Airedale General hospital, aged 5-19.

**Key duties**- To support the Service Manager to develop and maintain our CYP services, ensuring standard operating processes are in place and followed consistently
- To manage referrals and caseload allocation
- Oversee safeguarding, incidents and concerns/disclosures captured by the teams, ensuring a timely and appropriate response and attending relevant multi agency meetings, as required
- To contribute to the development and delivery of mental health awareness workshops to CYP workforce
- Manage staff rotas across services and ensure availability meets service needs
- Guide and support the team with day-to-day issues and challenges, providing support and guidance
- To ensure that accurate and timely data, including case studies, is gathered, collated and reported to the Service Manager as required
- Support the Service Manager with recruitment, development and retention of staff
- To develop and maintain links with colleagues, system partners, local community groups and other stakeholders
- To deputise for the Service Manager, as appropriate

**General duties**- Support the on-call rota to ensure all practitioners have access to support and advice out of hours
- To consistently uphold the standards within the BDC Mind service member agreement and ensure that it is always adhered to by staff, volunteers and service members
- To actively support and promote all aspects of the service and enhance the public image of BDC Mind
- To take responsibility, with colleagues, for ensuring that all Health and Safety, Safeguarding, Information Governance and Equality & Diversity requirements are met, and Company policies complied with
- Undertake any other reasonable duties or tasks deemed necessary by the Leadership Team

**Person Specification**

**Qualification and Knowledge**- At least 3 GCSEs (or equivalent) at grade A-C (or equivalent) to include English, Maths and IT-
Understanding of key current issues within childrens mental health
Understanding of best practice for people management

**Experience**- Working in a team that have dealt with complex and sensitive issues-
Management of risk and safeguarding issues and procedures

- Experience gathering data and writing reports

- Building and maintain relationships at all levels

- Working in the voluntary sector
Experience