Service Coordinator KYM

Job Description Salary scale:14.86/hour Contract: Permanent Hours: 37 hours per week Base: Kenburgh House 28 Manor Row Bradford BD1 4QU Probationary Period: Six months Closing Date:Tuesday 2nd December 2025 Interview Date:Thursday 11th December 2025 AboutUsBradford District and Craven Mind is a thriving independent mental health charity with a clear purpose to promote positive mental wellbeing and empower and help people experiencing issues with their mental health to manage and work towards recovery and fulfilment.We do this through: Building community and individual resilience for better mental wellbeing Providing early intervention advice and support Supporting people in crisis Empowering and helping people to recover and sustain improved wellbeing Watch this video to find out what its like to work at BDC Mind: our latest Impact Report and 2024-2028 Strategy: out more about our approach to Equity Diversity and Inclusion: us and youll receive: 25 days annual leave per year rising to 28 days with length of service plus bank holidays Up to two additional leave days to use each year to support your wellbeing. Simply Health Cash Plan to claim back on personal health costs including dental optical prescriptions physiotherapy and more. Employee Assistance Service including 24/7 confidential mental health support and access to structured therapy sessions. Generous pension scheme and employer contribution to help you plan for a secure future. Discount schemes including Company Shop and Blue Light Card. Excellent personal development opportunities including access to Clinical Supervision. Enhanced sick pay after your six-month probation. Accredited employer with Mindful Employer Disability Confident and Real Living Wage.Role BackgroundAs a Service Coordinator youll play an important part in supporting our Children and Young Peoples services with a particular focus on Know Your Mind and Hospital Buddies. Working closely with the Service Manager youll help ensure teams are well organised and supported and equipped to deliver consistent high-quality care. While your primary focus will be on CYP provision you may at times contribute to other services as part of our flexible and collaborative approach.This role suits someone who enjoys creating structure in busy environments and who takes a proactive approach to problem-solving. Youll help foster a culture where safe practice clear communication and strong teamwork underpin everything we do.By coordinating daily operations managing schedules and keeping information flowing smoothly youll provide the stability that allows staff to focus on supporting young people. Your contribution will help the Service Manager and wider team continue to strengthen our services and deliver support that has a meaningful impact on the lives of those we work with.Role PurposeAs a Service Coordinator youll support the effective day-to-day running of our mental health services for children and young people. Working under the direction of the Service Manager youll focus on the internal operations that keep services safe consistent and high quality. Your responsibilities will include line management oversight of daily delivery rota coordination incident and safeguarding processes and the monitoring of performance data and reporting.By ensuring teams have the right resources systems and guidance in place youll contribute to a stable and supportive environment where staff can deliver excellent care and where young people receive the timely reliable support they deserve.Role OutcomesEnsuring the service operates efficiently supporting the Service Manager in delivering high-quality care that meets operational goals Supporting your team to be high performing by fostering clear communication and taking a proactive problem-solving approachMaintain a safe and supportive environment by ensuring timely identification reporting and responding to safeguarding concerns while actively engaging with multi-agency partners Ensuring accurate and timely collection and reporting of service data supporting informed decision-making and continuous improvement as well as ensuring adherence to data protection regulations and best practices Oversee staff scheduling and rota management to ensure seamless delivery effectively managing absences and annual leave to minimise disruption Supporting the Service Manager to lead your team in alignment with our mission objectives policies and core values: Caring Always Working Together Supporting Everyone Enabling All and Continually Improving Ensure service members are supported by delivering direct sessions when needed and helping to maintain staff cover for shifts to meet service demands.Support the on-call rota to ensure all staff have access to support and guidance out of hoursActively engage in supervision team meetings and company events to contribute to a well-connected informed and supportive team environment Successfully complete all mandatory and role-specific training to ensure best practices in safeguarding data protection health and safety and mental health awareness Adapt to evolving organisational needs by taking on additional responsibilities as required ensuring a cohesive and effective team approachPerson SpecificationBDC Mind is committed to promoting mental health awareness reducing stigma and improving the quality of life for people with mental health challenges. We value diversity inclusion and lived experiences when recruiting our staff and volunteers.QualificationsEssentialRelevant training or qualifications connected to mental health social care youth work or another related fieldEvidence of ongoing learning or commitment to professional developmentDesirableTraining in safeguarding mental health first aid or risk managementExperienceEssentialExperience working with children and young people in a support care health education or community settingExperience providing practical or emotional support in a non-judgemental person-centred wayExperience managing busy workloads rotas or schedules or coordinating day-to-day service activityExperience responding to safeguarding concerns or following safeguarding proceduresExperience working with partners or other agencies to support individualsDesirableExperience supervising staff volunteers or students in a formal or informal capacitySkills and abilitiesEssentialStrong communication and interpersonal skills with the ability to build supportive relationshipsConfident in administration organisation and time managementGood IT skills including use of databases Microsoft Office and digital communication toolsAbility to keep accurate records and follow processes consistentlyAbility to identify issues early problem-solve and escalate concerns appropriatelyAbility to adapt to changing priorities and maintain professionalism under pressureKnowledgeEssentialUnderstanding of the challenges faced by children and young people in relation to mental health and wellbeingAwareness of safeguarding responsibilities and safe practiceUnderstanding of confidentiality information governance and data protectionAttitudes and personal attributesEssentialInclusive approachable and respectful mannerSelf-motivated with a positive solution-focused approachCommitment to supporting young people with compassion and professionalismAlignment with our organisational values and willingness to model them in day-to-day workHow to apply: Please click the Apply for this job button and follow the steps to fill out the application form. Upload your CV and a cover letter showing how your experience and skills match the Job Description and Person Specification under. Were unable to provide feedback to applicants who are not shortlisted. We are committed to safeguarding vulnerable children and adults. All successful candidates will need to apply for a Disclosure and Barring Service (DBS) check and a right to work in the UK check. Required Experience:IC Key Skills Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing Employment Type : Hourly Experience: years Vacancy: 1