Service Administrator

2 weeks ago

Bristol, United Kingdom Integrated Water Services Full time

**Service Administrator**

Bristol

**_What's in it for me?_**

A unique opportunity to join a growing business and develop your career. You will start as a Service Schedular/Coordinator, to learn the industry and become proficient at resource planning. You will then be best placed to take on the key role of TraineeCompliance Officer for IWS Water Hygiene in the South West

You will be hard working, organised and have untiring attention to detail. This is an office-based role and as a Service Administrator, you will be responsible for booking resources, communicating to customers and operatives and contribute to the ongoingefficient planning of resources. In return you will receive:

- Starting salary of £20-22k, rising with increased responsibility
- 40 Hour week plus overtime
- Opportunity to develop within a growing business

**_Day to Day Duties_**

As a Service Administrator, you will carry out:

- Assign work orders in line with the agreed schedules.
- Scheduling Work Orders and Work instructions to operatives to ensure they have sufficient information to perform their duties
- Consult with Supervisors and Operatives, management, clients and other employees
- Review operatives route planners with Supervisors/Operations Manager to improve productivity
- Assist in identifying peaks and troughs in the Forward Maintenance Plan to enable Account Managers to discuss changes with customers
- Checks to ensure all operator's reports are accurate and compliant
- Technical and compliance reviews or monthly audits completed by operatives

**_Essential Skills_**

As a Service Administrator, you will have:

- GCSEs or equivalent in Maths and English
- Experience of working in a similar role
- Proven ability in MS Word, Excel and Outlook
- The ability to work on own initiative and prioritise workloads
- Good verbal and written communication skills
- Excellent time management skills
- The proven ability to work effectively in a team

**_Desirable Experience_**

As a Service Administrator, it would be advantageous if you had:

- Previous experience of scheduling labour resources
- The ability to use MS Excel at Intermediate level
- Good knowledge of the South West region.

**_What training is provided_**

As a Service Administrator, you will receive a personalised training and development plan, including:

- IFS Business Operating System
- IWS Online Report Tracker System
- IWS Quality Management Systems

As an experienced and successful Service Administrator, you will gain access to further career opportunities within the company, including:

- Contract Coordinator
- Senior Service Schedular
- Compliance Administrator
- Water Hygiene Technician
- Account Manager

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