Customer Advisor Property

4 days ago

Bath, United Kingdom Appcastenterprise Full time

**What's next?**

We are Touchstone,we?manage a portfolio of properties on behalf of the UK's biggest landlords across the UK.

We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselveswith supportive people, friendly people and can-do people. Our people live and breathe our SPIRIT values; we are the place for spirited people.

**Moreabout your role**

As one of our Property Managers you will provide first line support to all our customers consisting of tenants, clients, contractors and other external parties whilst working closely withour internal teams, ensuring all queries are resolved quickly and effectively.You will form part of our managing properties team, responsible for handling maintenance queries, serving notices when required to tenants and helping our properties attract the maximum rental. Our customers are the reason we exist, therefore you will providean excellent standard of customer service ensuring our tenants and property owners are happy, whilst maintaining professionalism and working to our company and statutoryregulations.

**This role has been evaluated to suit a 'hybrid' working pattern for a trial period whereby there will be the opportunity to work from home for some days each week if preferred**

For moreinformation please download our job profile available on our website.

**More about you**

Our business is constantly growing, this role is due to an internal promotion and therefore we need you to be able to demonstrate your organisational skills and teamwork experience. As this can be a heavily customer focused role we require you to have experienceof giving excellent customer service as with this role you willwork closely withour tenants and landlords.

Experience working within the property sector is not a requirement for this role, however here at Touchstone we strive to give you the skills to become an expert in your field by providing full support and training to ensure you are fully prepared to takeon this role.If you're looking for progression and long term opportunities to grow, this role is a great place to start

**The Benefits**

We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:

- Excellent 33 days holiday (incl bank hols) and sick pay
- Pension with matched contributions
- Training
- Extra perks including huge discounts and offers from shops, cinemas and much more.

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