Property Advisor

Property Advisor

£15,616 + benefits | The Maltings, Bath

Part Time | Permanent | 21 hours per week (Monday-Friday)

About the role

Are you passionate about great customer service and making a difference in your community? As a Property Advisor in our Homeownership Team, you'll support homeowners with everything from queries and sales packs to communal repairs and service charges. It's a varied, fast-paced role where your organisational skills and problem-solving mindset will shine. You'll be a key part of a supportive team, with opportunities to grow your knowledge, improve services, and make a real impact every day.

What you'll be doing

• Support the Homeownership Team by providing administrative support. This can include assisting with customer enquiries about tenancy obligations, sales information packs, responses to solicitor enquiries, and with sale notices, all in a timely manner.

• Ensure that management systems, including IT systems, are kept up to date with customer details, actions taken and agreements made.

• Assist in the review and development of changes to systems.

• Take personal responsibility for the health and safety of myself and others by working within Curo's Health and Safety policy and procedures at all times.

• Assist with the letting and administration of our commercial garages portfolio; ensuring accurate records are maintained and systems updated.

• Provide information and advice about all aspects of the charges that we make to customers, maximising payments, minimising arrears and taking appropriate action to recover outstanding debt.

• Take ownership of our own Customer Portfolio, providing support on all aspects of housing related matters, including communal repairs and major works.

Skills & experience

• Demonstrate the ability to convey complex information to varying audiences.

• Demonstrate a methodical, organised approach to work with the ability to handle a busy, varied workload and to cope with interruptions and changes calmly managing the pressure of meeting targets and deadlines

• Demonstrate experience of working collaboratively with others both internally and externally.

• Demonstrate a good level of self-awareness and commitment to ensuring that my attitude and behaviour has a positive impact on colleagues and customers

• Evidence of successful influencing and negotiation skills.

• Effective involvement of customers in service delivery.

• Demonstrate a flexible attitude and be open to change.

• Demonstrate my self-motivation, being able to lead myself and use my initiative.

• Demonstrate my ability to deal sensitively with enquiries from customers about financial matters in a fair and consistent way.

• Articulate my ability to build the trust of customers.

What success looks like in this role

• Successfully meet the KPIs and objectives agreed for myself through my PDR and Team Plans.

• Successfully develop knowledge of leasehold and freehold agreements through a designed training package.

• Demonstrate continual improvement in our data accuracy, easing colleague and customer effort, increasing confidence in data, and enabling accurate communication with customers on line, by letter and by text.

• Demonstrate the service improvements I have delivered with tangible results that show success.

• Demonstrate my participation in Curo company life.

• Use the Curo Quality Assurance measures to demonstrate my consistent delivery of our team processes.

What you'll get in return

Beyond a salary of £15,616 and the chance to make a difference every day in a friendly and inclusive environment, you'll get:

• 26 days annual leave per year (plus bank holidays), increasing to 29 days
• Your birthday off as an extra holiday
• Up to 10% matched pension contribution
• Flexible benefits
• Access to an Employee Assistance Programme for your wellbeing
• Free parking at any of our locations

About Curo

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.

We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone - if you need any adjustments to help you apply or interview, please contact our recruitment team at -