Customer Advisor

1 week ago

Bath, United Kingdom Places for People Full time

Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers.

More about your role

We are looking to recruit a Customer Advisor on a permanent basis.

Based in Bath, you will provide customer service to residents, in such a manner that client expectations and SLAs are met, whilst complying with statutory and contractual requirements.

The working hours for this role are Monday to Thursday 9am - 5.30pm and 9am - 5pm on Fridays. After an initial period of training (around 2-4 weeks) we are able to offer hybrid working.

For more information please download our job profile available on our website.

More about you

Touchstone are looking for individuals with some form of customer service experience and someone who can multi task and deal with challenging situations. If you are experienced in property management this skill will allow you to succeed within the role. You will have great communication skills as you will be required to build and sustain good relationships with our appointed contractors to guarantee smooth processes. The ideal applicant will have basic to moderate Microsoft Office skills.

At Places for People, we are committed to a safe working environment so a basic DBS check is required.
- Customer Service/ Admin experience,
- Good IT skills,
- Excellent communication skills,
- Stakeholder engagement/ management,
- The ability to multi task

The benefits

We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:

- Excellent holiday pay and sick pay
- Pension with matched contributions
- Training
- Extra perks including huge discounts and offers from shops, cinemas and much more.

What's next?

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

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