Review Officer

**Details**:
**Reference number**:

- 423145

**Salary**:

- £36,320 - £39,234
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Higher Executive Officer

**Contract type**:

- Permanent

**Business area**:

- HMRC - Legal Group - Legal Operations

**Type of role**:

- Tax Profession

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time

**Number of jobs available**:

- 10

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Glasgow Regional Centre - Atlantic Square

**About the job**:
**Job summary**:
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

**About HMRC Legal Group**

Across HMRC Legal Group we provide legal services to the whole of HMRC. This includes:

- The conduct of independent reviews of decisions made by HMRC which are requested by customers under the legislative provisions.
- The conduct of tribunal and civil litigation on a full range of services.
- Work on new legislation.
- Drafting of statutory instruments and other legal documents.
- Legal advice to ExCom and staff.

We also provide technical accountancy and forensic services to HMRC, are head of the Compliance Accountants’ and Insolvency Professions as well as handling Ministerial Correspondence and Freedom of Information requests for HMRC.

The Teams specifically deal with the conduct of independent reviews of decisions made by HMRC which are requested by customers under the legislative provisions.

**Job description**:
Review Officer duties include:

- Reviewing appealable decisions to ensure they are suitable for litigation in accordance with the Litigation and Settlements Strategy.
- Preparing clear recommendations for countersigning, using a structured review template, setting out points of issue.
- Consulting with customers by phone and written communication to ensure a clear understanding of their arguments before reaching a conclusion.
- Preparation of comprehensive letters to a high standard setting out all relevant law and review conclusions relating to a range of regimes, liability decisions and associated penalties.
- Consulting with key stakeholders to ensure decisions are defended in accordance with HMRC policy and tax law. Addressing all relevant arguments, evidence, case law (Identifying what Statute and case law is applicable), costs and consideration of Alternative Dispute Resolution.
- Listing of all evidence enclosures to support decision.
- Accurate and timely maintenance of Case Management System (CMS) and other relevant HMRC Systems. Ensuring customer computer records effectively safeguard all customer data.
- Collaborating closely with colleagues and management locally and nationally to meet key targets, and help improve our processes, sometimes through participation in project work.
- Manage individual caseload and gain extensions of time if applicable (working within 45-day target).
- Provide technical advice and assistance to customers and colleagues, supporting the delivery of Strategic Objectives and contributing to improving the UK business environment.
- Expected to develop a high level of knowledge, skills and understanding and work as part of an integrated customer-facing team but may also be asked to support colleagues in other parts of Review business and the wider HMRC.

**Person specification**:

- Successfully complete Routeway and Quality Assurance Framework (QAF).
- Review appealable decisions to ensure suitable for litigation.
- Prepare comprehensive Review Conclusion letters and Templates to a high standard setting out all relevant law relating to a range of regimes, liability decisions and associated automated and manual penalties.
- Address all relevant arguments, evidence, case law and consider Alternative Dispute Resolution.
- Accurately and timely maintain Case Management System (CMS) and relevant HMRC systems.
- Manage own caseload working to 45-day review period and gain extensions of time if applicable.
- Develop a high level of knowledge, skills and understanding and work as part of an integrated customer-facing team.
- For Excise attend Tribunal as a witness for Restoration decisions reviewed and occasionally for other decisions varied at Review.

**Training**

**Working Arrangements during training**
This is a demanding training programme