Quality Assurance Officer

2 weeks ago

Coleraine, United Kingdom Optimum Care Full time

Are you passionate about delivering high-quality care and ensuring the well-being of clients? We are seeking a dedicated and compassionate individual to join our Coleraine team as a Quality Assurance Officer. Covering the Coleraine and surrounding areas, you will report to our Optimum Care office in Coleraine. This job role forms an integral and important part of our Quality and Governance Monitoring, ensuring that the standards we set are upheld and reflected in our client’s experience.

**The Role**:
**The main duties of this role are**:

- Ensuring a high standard of service delivery, meeting all statutory requirements.
- Reporting any client care issues in relation to health and safety and assist with resolution.
- Providing care to clients when required.
- Training and development of staff, supporting new employees through their probationary period, and fostering career growth within the Company.
- Liaising with clients and families and attending client reviews as required.
- Monitoring the required standard of care being delivered in the community.
- Participating in rotational on-call duty during office closures (including bank holidays).
- Completion of records to the required standard.
- Providing office cover when required.
- Attending weekly update meetings with the Co-Ordinator to ensure effective communication.
- Comply with company policies and procedures and legislative guidelines.
- Maintain NISCC registration.

**Essential Criteria**
- Minimum of 1 year of domiciliary care experience.
- Access NI clearance.
- Full driver’s license and access to a car.
- Mobile phone.
- NISCC registered.
- Availability between the hours of business (7am - 11pm approx.).

**Desirable Criteria**
- NVQ Level 2 in Care.
- Supervisory Experience.
- ICT Experience.

**Your Benefits**:

- **£500 Joining Bonus** - paid after 6 months in your role
- Excellent pay rate**:£13.95 per hour + 30p per mile mileage**:

- Generous weekday and weekend On-Call Rate
- Enhanced Bank Holiday Rate**:up to £27.90 per hour**:

- Permanent Contract **(no zero-hours)**:

- **Free** tunic supplied
- Company Pension
- Access to our **Employee Mental Health Support** Line
- **Paid** and ongoing **comprehensive training**:

- Further **education opportunities**:

- **A mobile phone** will be provided for work purposes
- **Career progression opportunities**:

- **Support** from Management
- **Working with one of the largest and most successful Domiciliary Care companies in Northern Ireland**

**About Optimum Care**

Optimum Care is a leading Home Care provider in Northern Ireland. We’ve been providing care for our clients since 1993. Our clients are at the heart of everything we do. We take pride in all our carers as they are the backbone of our services. We invest heavily in our training with our in-house team having thorough experience in community care and nursing.

We look forward to welcoming a new member to our dedicated team

Optimum Care is an Equal Opportunities Employer.

**Please Note**: Applicants within the last 6 months need not reapply.

Pay: £13.95 per hour

Expected hours: 39 per week

Application question(s):

- Please confirm you are NISCC registered
- Please confirm you have read the job description and are available between the hours of business (7am - 11pm approx.)

**Experience**:

- Domiciliary Care: 1 year (required)

Licence/Certification:

- Driving Licence and access to a car (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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