Front Office Associate

1 week ago


Glasgow, United Kingdom Glasgow Marriott Hotel Full time

Do you have a passion for customer service and a genuine desire to create memorable experiences for every guest? Join the **Glasgow Marriott Hotel**, part of one of the world’s most recognised hospitality brands, and become an integral part of our Front Office team dedicated to elevating every guest’s stay.

**What you’ll do**

As a **Front Office Associate**, you’ll be the first and last impression for our guests — ensuring every moment of their stay feels special.

Your key responsibilities will include:

- Delivering a warm, professional welcome and assisting guests with check-in/check-out
- Handling guest enquiries and concerns promptly and with care
- Anticipating guest needs and going the extra mile to exceed expectations
- Coordinating with other departments to ensure a seamless guest experience
- Promoting hotel services and amenities to enhance each stay
- Upholding Marriott’s high standards of service, safety, and presentation
- Supporting and mentoring new team members to ensure consistency and quality

**What we’re looking for**

We’re seeking an enthusiastic, service-driven team player who:

- Has at least **1 year of customer service experience** (hospitality experience preferred)
- Brings a warm personality, strong communication skills, and attention to detail
- Thrives in a dynamic, fast-paced environment
- Demonstrates a genuine passion for people and guest satisfaction

What’s in it for you**
Alongside a **competitive salary** and opportunities for professional development, you’ll enjoy a range of fantastic benefits, including:

- **Free Meals on Duty** - Enjoy complimentary meals during your shifts
- **Uniform Provided** - Professional attire supplied for all employees
- **E**xplore Discounts** - Marriott discount card offering hotel and F&B savings in over 9,500 hotels worldwide
- **Pension Scheme** - Participation in The People’s Pension
- **Employee Assistance Programme** - Free and confidential wellbeing, financial, and personal support
- **Career Development** - Opportunities for growth and development to enhance your skills

Why join the Glasgow Marriott Hotel?**
Located in the heart of the city, the **Glasgow Marriott Hotel** blends contemporary style with a welcoming atmosphere — and our associates are the heart of it all. As part of the global Marriott family, you’ll gain access to world-class training, international opportunities, and a supportive team culture where you can truly shine.

INDFOH



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