Front Office Supervisor

7 hours ago

Glasgow, United Kingdom Glasgow Marriott Hotel Full time

**Front Desk Supervisor**
**Glasgow Marriott Hotel**

**About Us**
The Glasgow Marriott Hotel has recently undergone an exciting refurbishment, transforming our city-centre property into a modern and welcoming space that reflects the vibrancy of Glasgow. Located close to the OVO Hydro, Hampden Park, and the University of Glasgow, we’re proud to offer guests an elevated stay right in the heart of the city.

We’re committed to delivering exceptional service, growth opportunities, and rewarding careers.

**About the Role**
We’re seeking a passionate and proactive **Front Desk Supervisor** to support the Front Office Manager in leading our front desk team. In this hands-on role, you’ll oversee daily operations, ensure seamless guest experiences, and coach your team to deliver warm, efficient, and knowledgeable service. You’ll play a key role in system accuracy, revenue opportunities, and team development — helping shape memorable stays for every guest.

**Key Responsibilities**
- Lead and support the front desk team during daily shifts, ensuring smooth and efficient operations
- Welcome guests with a genuine, professional greeting and ensure fond farewells
- Oversee guest service operations in Opera, ensuring accuracy in check-ins, billing, and reservations
- Coach, train, and support team members to meet Marriott brand standards, including new hire training and ongoing development
- Proactively resolve guest queries and complaints with professionalism and care
- Maximise hotel revenue through upselling, yield strategies, and close liaison with Reservations
- Maintain security of cash, floats, keys, and guest property, following all cash handling and banking procedures
- Ensure fire, health, and safety procedures are followed at all times
- Promote hotel facilities, services, and local attractions to enhance the guest experience
- Manage handover processes and ensure effective communication across shifts
- Maintain stock levels and front office supplies within set guidelines

**What We’re Looking For**
We’re looking for an energetic, detail-oriented leader with a genuine passion for hospitality. You’ll bring:

- Previous hotel front desk/reception experience (Opera knowledge desirable)
- Strong communication, leadership, and organisational skills
- A confident, professional, and approachable personality
- Flexibility, reliability, and ability to multitask in a fast-paced environment
- A proactive, solutions-focused mindset with a passion for customer service
- Good level of English (essential)

**Perks & Benefits**
- Discounted stays at over 9,000 Marriott hotels worldwide
- Free use of Glasgow Marriott Leisure Club facilities
- Complimentary meals and parking during shifts
- Exclusive retail discounts via our benefits platform
- Extensive learning and development opportunities

**Be Part of Something Brilliant**
Join our newly refreshed hotel and play a vital role in redefining hospitality in Glasgow. With Marriott, you’ll have the chance to grow, lead, and discover a rewarding career.

INDFOH

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