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Helpdesk Administrator

2 weeks ago

London, United Kingdom LH Pink Consulting Limited Full time

I am currently recruiting a Helpdesk Co-ordinator to work for my client who are a lovely and forward thinking organisation based Central London, close to the City.

This is a full time, permanent role.

**Client Details**

My client are from the Constriction, Engineering and Property Sectors, and are looking for a capable Helpdesk Co-ordinator to work in the high-end residential side of the business, taking calls from residents and tenants in regards to repairs and other relatedmatters.

**Description**

The key responsibilities for the Helpdesk Coordinator role are:

- To manage incoming help desk jobs on various contracts
- Input data on to the system
- Monitor the system and progress any jobs called in to the next stage
- Follow up tenant related issues
- Deal with all fault and alarm calls
- Arrange any repairs
- Liaise with engineers, repair staff and outside agencies
- Chase subcontractors for completion paperwork and file as directed
- Co-ordinate with existing and new tenant move-ins

**Profile**
- Will ideally have helpdesk experience, preferably within high-end housing
- Confident, calm, logical approach, organised - the working environment can be quite fast paced
- Computer literate
- Excellent telephone manner