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Reservations Supervisor

2 weeks ago

Newport, United Kingdom The Celtic Collection Full time

**JOB TITLE**- Reservations Supervisor
**DEPARTMENT** - Sales and Revenue
**CONTRACT TYPE** - Permanent
**RATE OF PAY**:

- £14.85 per hour plus Incentives and excellent benefits
**HOURS** - Full Time
**LOCATION** - Newport, NP18 1HQ
**ID**- REQ5747

**OVERVIEW -**
Join the ‘Greatest Story in Hospitality’ by becoming one of our Sales and Revenue ’Hospitality Heroes’ based at our Celtic Manor Resort - just one of the fantastic opportunities we offer from ‘Manor to Marina’.

**OUR IDEAL HERO WILL HAVE -**
- Strong leadership and communication skills to guide and motivate the team.
- A sharp eye for detail, ensuring everything is perfectly organised and executed with precision.
- A track record of success in reservations or hospitality, with a knack for delivering top-notch guest experiences.
- A proactive, solution-oriented mindset that empowers the team to tackle challenges head-on

**IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL -**
- Lead and inspire the Reservations Team, creating a culture of excellence and accuracy that ensures every guest feels like a VIP.
- Partner with the Reservations and Assistant Reservations Manager to provide constant support, training, and mentorship, ensuring the team consistently hits the highest standards.
- Champion accuracy and attention to detail across every reservation, maintaining our reputation for flawless bookings and guest satisfaction.
- Maximise team potential and drive performance, helping the Celtic Collection smash its financial targets and set new benchmarks for success.

**BE RECOGNISED AND REWARDED -**
As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as -- Access to career development training from day one
- Discounts on food & beverage and hotel stays
- Discounted leisure membership
- Free GP virtual appointment service
- 24/7 wellbeing helpline
- NEST pension scheme
- Social Club
- Staff appreciation events
- Monthly and end-of-year awards

**GROW WITH US -**
As a Celtic Collection employee, you will be able to say
- I am equipped, trained, and supported to do THE BEST JOB I CAN
- I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
- I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
- I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
- I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
- I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

**RECRUITMENT INFO