Hotel Receptionist

6 days ago

Newport, United Kingdom Holiday Inn Newport Full time

**A position has become available at the Holiday Inn Newport, we are looking for a hardworking individual to join a really friendly and welcoming Front Office Team. Flexibility is a must as you will be working 5/7 days a week, you will be working 4-5 days a week.**

**DUTIES INCLUDE**:

- **Welcome guests in a friendly, prompt, and professional manner recognising all IHG Rewards Club Members and also returning guests.**:

- **Check guests in, issue room keys, provide information on hotel services and room location, making sure all IHG Brand Standard points are covered during the check in procedure.**:

- **Ensure required identification is taken from guests at check-in in line with local legislative requirements**:

- **Up-sell rooms & Breakfast at check in where possible to maximise hotel revenue**:

- **Answer, record and process all guest calls, messages, requests, questions, or concerns**:

- **Record guest preferences in the system**:

- **Check guests out, including resolving any late or disputed charges**:

- **Accurately process all cash and credit card transactions using established procedures**:

- **Issue, control, and release guest safe-deposit boxes in line with hotel procedures**:

- **Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up**:

- **Take action to solve guest problems/complaints using appropriate service recovery guidelines**:

- **Always follow established hotel safety protocols and procedures. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or the manager on duty**:

- **Daily dialogue with the reservations team to get an understanding on the Hotels availability and Arrivals for each day.**:

- **Reporting directly back to the Front Office Manager with any day-to-day queries etc.**
**WHAT WE OFFER**:

- **Competitive rate of pay.**:

- **Free onsite parking.**:

- **28 days holidays package.**:

- **On duty meals.**:

- **Full training provided.**

**Job Types**: Full-time, Permanent

**Salary**: £9.11-£9.50 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Flexible schedule
- On-site parking
Schedule:

- 8 hour shift
- Weekend availability
Work remotely:

- No

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