Night Receptionist

Job description - Silurian Hotel

Night Receptionist on a 4 on 4 off shift rotation basis; working 11pm until 7am.

JOB SPECIFIC TASKS
- Ensure an efficient reception experience for all Guests, including check-in and check-out
- Complete night audit procedures and reports
- Ensure a positive outcome for any guest queries in an efficient and timely manner
- Ensure all team are kept fully aware of any relevant feedback from guests
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses when required
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company Brand Standards
- Assist with other departments as necessary (F&B, Bar, Room Service, Housekeeping, Maintenance)
- Monitor all CCTV, Fire panels for the hotel and act as necessary
- Act as Fire Marshall in the event of an emergency
- Walk the building to check means of escape
- Cleaning tasks to be undertaken
- Shift task sheet to be completed

Part-time hours: 28 per week

**Job Types**: Part-time, Permanent
Part-time hours: 28-32 per week

**Salary**: £9.50 per hour

Schedule:

- 8 hour shift
- Night shift
- Overtime
- Weekend availability

COVID-19 considerations:
All covid regulations followed