Customer Services Officer

2 weeks ago


Workington, United Kingdom Castles and Coasts Housing Association Limited Full time

Castles & Coasts Housing Association (CCHA) is currently looking to recruit a permanent, full time (36.25 hours per week) Customer Services Officer based in Workington with a salary of £21,500-23,697 per annum.

If you are looking for an exciting new role, this is a great opportunity to join the Customer Services Team at CCHA.

Key tasks are varied and include:
processing day to day and specialist repairs reported by our customers
liaising with contractors and Property Services colleagues to deal with complex responsive repairs on a regular basis
updating important records (including CRM and electronic document management systems).
advising residents on rent/service charge accounts,
taking payments
giving advice on lettings and anti-social behaviour matters.

We are looking for someone who:

- Is self-motivated,
- Is a problem-solver
- has experience dealing with customer enquiries combined with a knowledge of the principles of customer care.

Interviews to be held: Wednesday 9th November 202

**Job Types**: Permanent, Full-time

**Salary**: £21,500.00-£23,697.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Workington, CA14 4DN



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