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Receptionist/administrator
2 weeks ago
As an Administrator/Receptionist, youll be a vital part of our patient-facing and operational team. Your work will be varied, fast-paced, and meaningful. Youll work closely with the clinical team and your admin colleagues to: Greet and support patients in-person, over the phone, and via online requests Manage appointment bookings, cancellations, and queries using EMIS Completion of any tasks assigned to the team Manage specific areas of work Filing of patient notes and records Ensuring clinical rooms are ready for start of session and tidied for the next day Ensuring all checklists are completed i.e room checks, toilet checks, AM/PM checklists Process and action clinical admin, including triage messages, results, and follow-ups Handle incoming documents through Docman (hospital letters, pathology, correspondence) Expected to attend weekly team meetings Manage and distribute post, scan and code documents, and ensure accurate data entry Support clinical teams by handling prescription requests, recalls, and workflows Maintain patient records and process new patient registrations Liaise with external services (pharmacy, hospitals, social care) when needed Contribute to a calm, efficient reception and back-office environment
