Night Reactive Scheduler
4 hours ago
**At Lanes Group nothing is more important than the health, safety and welfare of our people and our customers. It’s a major reason we are the UK’s largest independent specialist drainage contractor, with a turnover in excess of £210 million, in excess of 2,100 brilliant people and a countrywide network of branches.**
**Position**: Night Reactive Scheduler
**Location**: Slough, Berkshire
**Job Type**: Permanent, Full time
**Hours**: 4 on 4 off nights
**Salary: £25,200**
**About the Role**:
We are looking for a proactive Scheduler to join our emergency response team, making sure our engineers reach customers in their hour of need when they are experiencing sewer and drainage problems
- symptoms range from sewage spills to customers not being able to flush their toilets so what you will be doing really makes a difference. Lanes Group have recently won a new contract to provide this service to Thames Water, come and join our team as we embark on the next chapter.
**Responsibilities**:
Ensure jobs are ready to be dispatched to engineers
Jeopardy manage and progress chase engineers to ensure promises to customers are met and our KPI targets are delivered
Keep customers informed and updated to set expectations and advise of any delays or changes to timescales of engineer visits (both inbound and outbound calls)
Support engineers to ensure the outcome of their visit is successful
Escalate customer issues to ensure timely resolution, give customers the best possible experience and avoid complaints
Work in line with team processes and procedures
**Essential skills or experience**:
We are looking for people with good customer communication skills who enjoy making decisions and working in a fast paced environment. We need your problem solving and 'can-do attitude' we will give you the relevant training on our processes and the Salesforce system. We have a pathway program to develop your skills and help you progress with us.
-
Reactive Scheduler
7 days ago
Slough, United Kingdom Lanes Group Full time**Reactive Scheduler** At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a countrywide...
-
Reactive Engineer Day Shifts
1 week ago
Slough, United Kingdom Telent Technology Services Ltd Full timeJob DescriptionReporting to the Senior Reactive Engineer, the successful Reactive Fire Engineer will be key to joining the 1FM Fire contract and work Permanent Day shifts 4 on 4 off. Focussed on the Reactive works, you will work as part of a team of highly skilled engineers dealing with Fire maintenance and based from our Pirin Court Deport, E16 4TL.When you...
-
Scheduler
3 days ago
Slough, Slough, United Kingdom Acorn Engineering Limited Full timeSummaryAt Acorn, we believe in delivering excellence through teamwork, integrity, and a customer-first approach. Our culture is built on collaboration, accountability, and continuous improvement. If you thrive in a dynamic environment and want to be part of a company that values its people as much as its clients, this is your opportunity.About the...
-
Scheduler
2 days ago
Slough, United Kingdom Alpha Scientific Full time**Have you got an eye for detail?** **Have you got strong computer skills?** Alpha Scientific are looking for a Late Shift Sample Scheduler to join our Scheduling team at our Slough Laboratory. The Sample Scheduler will be responsible for allocating the work for the laboratory from information supplied by its clients to the laboratory's information...
-
Regional Team Lead: Scheduling, Coaching
2 weeks ago
Slough, United Kingdom Lanes Group Full timeA leading infrastructure delivery partner in Slough is seeking a Regional Team Manager to oversee a team of Regional Coordinators and Reactive Schedulers. Responsibilities include managing team performance, supporting the resolution of customer issues, and driving strategic direction. The ideal candidate will have strong leadership skills, effective...
-
Night Porter
6 days ago
Slough, United Kingdom Pinewood Hotel Full timeThe purpose of the Night Porter is to provide a friendly, efficient service and a lasting impression to all guests arriving and departing from the hotel and to assist in the efficient running of the Front of House Department, ensuring high standards and excellent customer service is delivered at all times keeping in line with company procedures. **Duties...
-
Night Receptionist
7 days ago
Slough, United Kingdom Pinewood Hotel Full timeThe purpose of the Night Receptionist is to provide a friendly, efficient service and a lasting impression to all guests arriving and departing from the hotel and to assist in the efficient running of the Front of House Department, ensuring high standards and excellent customer service is delivered at all times keeping in line with company...
-
Night Auditor
5 days ago
Slough, United Kingdom Copthorne Hotels Slough Ltd Full timeThe Copthorne Hotel Slough - Windsor is seeking an experienced **Night Auditor **to join our friendly team Front office department working as part of the Night team. **As Night Auditor your key responsibilities include**: - To ensure that all guests are welcomed to the hotel and delivering friendly and efficient service to guests - To deal with any guest...
-
Night Auditor
2 weeks ago
Slough, United Kingdom Copthorne Hotels Slough Ltd Full timeThe Copthorne Hotel Slough - Windsor is seeking an experienced **Night Auditor **to join our friendly team Front office department working as part of the Night team. **As Night Auditor your key responsibilities include**: - To ensure that all guests are welcomed to the hotel and delivering friendly and efficient service to guests - To deal with any guest...
-
Night Auditor
2 days ago
Slough, United Kingdom Copthorne Hotels Slough Ltd Full timeThe Copthorne Hotel Slough - Windsor is seeking an experienced **Night Auditor **to join our friendly team Front office department working as part of the Night team. **As Night Auditor your key responsibilities include**: - To ensure that all guests are welcomed to the hotel and delivering friendly and efficient service to guests - To deal with any guest...