Benefits Funding Officer, Harrogate

**Salary: £28,163 - £30,559 Per annum**

**Grade: G**

**Contract: Permanent**

**Working hours: Full time, 37 hours per week**

**Location: Hybrid - with expectations to work from one of our office bases in Harrogate, Selby, Richmond, Scarborough, Malton, Northallerton, Skipt**on.**

**About Our Service**

**Join Our Team**

We are excited to offer opportunities for Benefit Funding Officers to join our friendly, supportive, and customer-focused Benefits Compliance Team. If you’re passionate about making a real difference, we want to hear from you

**Your Role**

**As a Benefit Funding Officer, you will**:
Deliver Local Assistance: Play a key role in implementing other local assistance schemes, ensuring our customers receive the support they need.

Collaborate with Services and Agencies: Work alongside various services and organizations to support customers with complex needs.

Champion Customer Care: This role is centered on providing compassionate support to our most vulnerable customers. With the customer at the heart of what we do, you'll be making a meaningful impact every day

**What You Bring**

We seek individuals with a strong commitment to customer service who can respond with empathy and positivity. Ideally, you will:
Have recent experience assessing Housing Benefit and Council Tax Reduction claims, along with a solid understanding of the relevant regulations and legislation.

Possess experience in a customer support environment, engaging with customers one-on-one.

Have excellent communication skills, able to explain complex issues and provide guidance across various contact channels.

Be a confident and proactive decision-maker with a strong approach to problem resolution.

Hold a GCSE or equivalent in English and Maths.

For more detailed information, please refer to the Job Description.

**Additional Information**

You may need to travel to other offices in North Yorkshire for training and team meetings. This role involves handling sensitive information, so a basic disclosure from the Disclosure and Barring Service will be required.

**Contact and Apply**

We look forward to hearing from you

**Key Documents**

**Job Description**:
Total rewards Brochure

**Key Dates**

Closing Date: 19th November 2024

Interviews: Week Commencing 25th November 2024.

**What we can offer**

Competitive Salary: We provide a salary that reflects your skills and experience, with regular reviews to ensure you're rewarded for your contributions.

Generous Leave Benefits: Enjoy a generous annual leave package starting at 28 days, which increases to 34 days (pro-rata) with continued service, allowing you to maintain a healthy work-life balance.

Professional Development: Access to training programs and workshops to support your professional growth and enhance your skills.

Comprehensive Pension Scheme: Benefit from a robust pension scheme with a substantial employer contribution of 22.6%, securing your financial future.

Health and Wellbeing Programs: Participate in wellness initiatives designed to support your physical and mental health.

Discounted Benefits: Take advantage of our 'Everybody Benefits' program, which offers shopping vouchers, discounts, and other perks to enhance your lifestyle.

Join us and become part of a team that values your contributions and invests in your growth

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party.

**Benefits Funding Officer, Harrogate**

**Location**:Harrogate

**Town**:Harrogate

**Salary**:£28,163 - £30,559

**Posted**:05/11/2024

**Closing date**:19/11/2024

**Closing time**:23:59

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