Operational Support Officer, Harrogate

**Salary: £26,873 - £29,269**

**Grade: G**

**Contract Type: Permanent**

**Hours: 37 hours per week**

**Location: Harrogate Civic Centre with the expectation to visit sites across the county**

Our Service

The purpose of our Service is to provide quality, affordable, healthy and sustainable homes that meet the present and future needs of all our tenants.

The Housing Standards team is made up of five closely linked areas of housing expertise i.e., construction, repairs, improvements, contract management and safety. Each team consisting of suitably qualified, skilled, and experienced trade operatives, surveyors, or contract supervisors.

The role

As an Operational Support Officer, you will be allocated work within the repairs, improvements and/or construction teams and will be monitored by a Team Leader.

The core focus of the post is to be the principal point of contact for enquiries into the team, dealing with all reactive repair and maintenance requests from tenants, diagnosing repair enquiries over the phone to raise targeted works orders and dispatch appropriate internal trade operative or external contractor. Supplemented with provision of technical admin support to operational staff across all of the Housing Standard teams. e core focus of this job is the development and delivery of new construction via a large For more details please see the attached job description.

What you will bring

You will have knowledge of Microsoft software, data entry and housing regulations.

You will have experience in customer service with the ability to work under pressure to ensure deadlines and targets are met.

Excellent communication skills are a must, both written and oral. There will be a focus to work well within a team while being able to use initiative, making decisions within standard operating procedures.

Working for us

When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position. Our holiday entitlement starts at 28 days rising to 34 days (pro-rata) per year with continued service, plus public holidays. Pension: save for your retirement with our generous local government pension scheme with a 22.6% contribution. Fitness & Rewards: Fitness discounts with various Gyms across the county. Stay on top of your game and save £££. Lifestyle Savings: explore a huge range of discounts to help you save money across hundreds of the UK’s favourite high-street and online retailers. Plus lots more

Contact and apply

**Key dates**:
Closing date: 30th September 2024

Interview date: 9th October 2024

**Key documents**:
Job description.pdf

Total Rewards Brochure

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party.

We are committed to the inclusion, safeguarding and promoting the welfare of adults at risk.

**Operational Support Officer, Harrogate**

**Location**:Harrogate Civic Centre

**Town**:Harrogate

**Salary**:£26,873 - £29,269

**Posted**:06/09/2024

**Closing date**:30/09/2024

**Closing time**:23:59

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