Customer Operations Lead
2 days ago
**Customer Operations Lead Vacancy waiting to be filled**
Venn Group have been approached by a support organisation and would like to introduce the following position available
**Position:
Customer Operations Lead**
**Location:
- Manchester**
**Rate:
- £15.89 PAYE inc hol pay
- **
**Length:
- 2 months minimum**
**Hours:
- 35 hours p/week**
**The role will predominantly involve**:
- Demonstrating knowledge in Customer Experience, Allocations, Income and Leasehold to support the team in actioning and responding to queries
- Responding to feedback in a timely manner, always striving to improve customer satisfaction
- Operating as an expert in an area of the service, being a champion and sharing skills, in line with legislative, regulatory and policy requirements
- Carrying out audit checks across the team to ensure policies and procedures are being adhered to including the Allocations and Income Management policies
- Leading, coaching, developing and motivating colleagues using available management tools such as team meetings, check-in/121’s & performance management processes to address any underperformance and development issues promptly
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