Customer Call Operator

**Customer Call Operator**

**Hybrid working from Cheadle and home **(after successful settling in period)

**Starting salary £19,500 (increasing to £21,500 after 12 months)**

**Permanent, Full Time (between 18 and 35 hours per week, you choose), range of shifts available including weekend only**

Are you looking for a new challenge?

Are you able to keep calm and support people who may be in difficulty?

Do you have great problem-solving skills?

If this sounds like you, this could be your perfect role.

Our Astraline Customer Call Operators deliver a 24/7, 365 days a year, outstanding support service over the phone to help customers live independently. We respond to and prioritise calls for a variety of clients, some of which can be emergency in nature as well as, for example, helping customers to arrange a repair in their property. It’s an incredibly fast paced but exceptionally rewarding role that requires quick and effective decision making with the ability to remain calm and offer reassurance to our customers.

We’re looking for someone who:

- Has exceptional communication techniques
- Can demonstrate effective digital skills
- Has a passion for delivering outstanding customer service

So now you’ve heard a bit about what you’ll do and what we need, let us tell you a bit about the team - it’s important to know who you might be working with, right?

**Our Team**

We are a close-knit team based at our contemporary innovation Hub in Cheadle. As well as providing support to our customers and the organisation, we support each other too and promote a healthy life balance. We work hard but we also like to have fun

**About You**

**We don’t need you to have previous experience of working in Telecare, we’re looking for transferrable skills and a willingness to learn - your mindset is just as important as what you’ve done previously.**

If you think you’ve got what we are looking for we’d love to hear from you.

**About us**

We are Astraline, one of the UK’s leading providers of technology-enabled care services, supporting over 70,000 customers to live longer in their own homes. Part of the Johnnie Johnson Housing family, we work closely with other housing associations and social health care professionals. Our highly experienced and skilled teams provide advice, alarm devices and assistance to vulnerable people to enable them to stay safe and live independently in their own homes.

**And the benefits of working for us?**

We’ve adopted a completely hybrid way of working, meaning once you’re up and running and fully trained in the role, you will be able to complete some shifts from home and some from our Innovation Hub in Cheadle - we’ll provide all the kit you need to do this.

We offer a fantastic holiday allowance of 33 days per annum (including an allowance for statutory holidays) which rises to 38 days after 5 years’ service. We can offer you a 35-hour working week, an enhanced 5% employer contribution pension scheme and a recognition scheme with both financial and non-financial rewards such as gift vouchers and other incentives.

Why don’t you visit our careers site to find out more about us, the role and what we can offer you.

**We reserve the right to bring the closing date forward should we fill the vacancy advertised.**

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 18 - 35 per week

**Salary**: From £19,500.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Wellness programme
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Night shift
- Weekends only

Ability to commute/relocate:

- CHEADLE: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Shift availability:

- Day shift (preferred)
- Night shift (preferred)
- Overnight shift (preferred)

Work Location: Hybrid remote in CHEADLE