Client Concierge

3 days ago

London, United Kingdom Blood, Sweat & Tears Full time

**Job Overview**

We are seeking a stylish, welcoming and sharp Client Concierge to join the front-of-house team at Blood, Sweat & Tears. A luxury Lagree fitness studio unlike any in London. You’ll be the first face our clients see and the last impression they leave with, setting the tone for a seamless, elevated, and emotionally resonant experience from the moment they walk in.

This role is not just about checking them in. It's about making them feel seen, supported, and part of something special. You’ll balance calm, confident hospitality with quick thinking, excellent organisation, and a deep understanding of our studio’s energy and spirit. You must been a person able to make **tough** **decisions** that maintain brand integrity and excellence. This position is not for the faint of heart.

**Responsibilities**
- Greet every client with warmth, confidence, and your unique personality
- Manage class check-ins and assist with reservations, memberships, and schedule changes using studio software
- Anticipate client needs and direct them through the studio space with a personable but authentic demeanor.
- Provide information about classes, instructors, and our unique Lagree method in an understandable way
- Remember client preferences, injuries, and special notes to personalise their experience
- Support new clients through their first visit, ensuring they feel confident, welcomed, and inspired
- Communicate clearly with instructors and the management team to ensure a seamless client experience
- Handle no-show policies, late arrivals, and account updates with professionalism, integrity and grit
- Keep our front-of-house area pristine and aligned with BST’s signature atmosphere
- Maintain awareness of studio events, instructor training opportunities, and retail items to answer client questions knowledgeably
- Embody the BST brand; stylish, grounded, and always three steps ahead

**Qualifications**
- Previous experience in hospitality, wellness, or luxury customer service preferred
- Exceptional time management and multitasking skills
- Clear, confident communication in English
- Professional phone and in-person etiquette, with an approachable and polished tone
- A genuine passion for people, service, and creating unforgettable experiences
- Familiarity with booking or scheduling softwares
- Flexibility to work early mornings, evenings, weekends, and holidays as needed
- Excellent opportunity for growth within a fast paced, rapidly expanding company

Join us as a Client Concierge at Blood, Sweat & Tears where the feelings you evoke and vibe is everything.

**Job Types**: Full-time, Part-time

Pay: £12.21-£13.50 per hour

Expected hours: 10 - 24 per week

**Benefits**:

- Employee discount
- Free fitness classes
- Gym membership
- On-site gym
- Store discount

Application question(s):

- What current fitness methods do you practice? How often do you work out?
- Have you ever heard of Lagree? Have you ever taken a class?
- How would you describe your personality?

Work authorisation:

- United Kingdom (required)

**Location**:

- London N1 (preferred)

Work Location: In person

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