Client Services Concierge

Become a Virtual Travel & Lifestyle Concierge #Are you ready to step into a world where luxury meets innovation? We're seeking a dynamic individual to become the cornerstone of our Lifestyle team, catering to the needs and desires of high-net-worth individuals around the globe. Picture this: orchestrating exclusive experiences, curating unparalleled travel itineraries, and making the impossible possible, all at the fingertips of our esteemed clientele. As a Virtual Travel & Lifestyle Concierge, you'll embody sophistication, anticipate needs before they arise, and transform dreams into reality with finesse. If you have a passion for exceeding expectations, possess an unwavering commitment to excellence, and thrive in the world of bespoke service, then we want you to bring your flair and finesse to our team. If you have worked in Luxury Retail, Hotels and Resorts, Account Management, VIP Concierge, Luxury Travel - this could be an excellent career progression and an opportunity to work for a growing award-winning company. ~ You  MUST  have excellent language skills in  professional English and Danish , in written and spoken (according to the CERF Framework C1-C2). ~2+ years experience in leisure orientated sector of business, hospitality, retail, leisure, Customer service, concierge or call center ~ Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture ~ Are service-oriented, flexible and able to work under pressure ~ Natural sales flair with experience in selling lifestyle and travel services ~ Value exceptional service and live by this motto ~ Computer Literate: to a high level and proficient with all Microsoft Office programs (Outlook, Excel, Word, PowerPoint) ; additional software or CRM tools experience of advantage ~ Requires full-time commitment (40 hrs/week) with rotating shifts and the ability to work on weekends. Guidelines for Hybrid/Home Office : Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office A secure home office at your confirmed address, free from background noise or other distractions. You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development. A  competitive salary depending on experience, performance based bonus Access to a world of professional  lifestyle and travel networks - tap into a pool of knowledge Hybrid working . You can combine working from home and working from the office. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them. Paid Sabbaticals . One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten. Remote Working Holidays - possibilities to Travel and Work anywhere in the world Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would Be part of our global, dynamic, and  inclusive Team , with diversity at its core. Genuine  career opportunities within a dynamic and international company. Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world. We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment. Beside offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten's services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives. As a Certified B Corp company, we join a global community of businesses united by a shared goal of making a positive impact on society and the environment.  Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis. Establish a foothold in new markets by leveraging its market-leading service proposition For more information, please watch Ten's Growth Engine Video. Commitment to Diversity We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs. "